Office Depot — Local services in Ross Township

Office Depot Customer Relations,

I am writing to express my disappointment and frustration following a recent visit to your Hobart location. The experience I had was both surprising and disappointing, and I feel compelled to bring it to your attention.

I visited the store to have some printing done while multitasking with a few other responsibilities. During the process, I interacted with two staff members behind the printing desk. Unfortunately, the staff member assisting me appeared visibly frustrated, and her demeanor was neither welcoming nor professional. Feeling uncomfortable with her attitude, I politely asked if something was wrong—hoping to clear the air—but was met with continued poor service that did not reflect even a basic standard of customer care.

What truly escalated the situation was the intervention of another employee who identified herself as the store manager. Her appearance and demeanor were surprising to me—she had different shades of blue hair and had multiple nose piercings. While I understand and support self-expression, her response to the situation was what I found most troubling. Instead of de-escalating the conversation or seeking to understand the issue, she immediately took a defensive stance, stating the employee was “her friend” and dismissing my concerns outright.

This was not only unprofessional, but highly inappropriate behavior for someone in a leadership position. Rather than resolving the issue, she contributed to the tension, which made the environment feel even more uncomfortable. She refused to give me her name and instead chose to record me with her phone. I have video documentation of the encounter and am prepared to share it if necessary.

It’s unfortunate that I left the store not only without resolution but feeling disregarded and disrespected. I’ve been a loyal customer of Office Depot for years, but this experience left me questioning whether customer satisfaction is still a priority.

I hope this matter will be addressed appropriately, and I would appreciate a follow-up regarding any actions taken to ensure your team is upholding the kind of service standards customers should be able to expect...

I am attending school full time and have been sending my school documents to the Merrillville Office Depot for printing. The customer service in the copy center has rapidly deteriorated! I have sent my final documents to their store for printing and will instead drive the 20-30 miles to the closest Office Max for my business from now on!

When I first started sending these documents to your store for printing, there were no problems. I'm not sure what has changed! The documents were clearly separated by a blank sheet of paper. Last week's documents were thrown together in a box out of order and took me a full hour to separate and try to arrange!!! This week's documents weren't even boxed and they were not printed in the same output settings that I have always requested.

I called the store to speak with a supervisor and was given a bunch of excuses about how I must have uploaded them wrong, although I've done the same thing I do every week! I have never gotten the poor output that I got this week! I was told they had problems with the order & had more than one person working on it because the kid that got the order didn't know what he was doing. I was also told they were trying to RUSH to get the job done. I'm not sure WHY they were rushing ... I didn't ask for the order to be rushed & didn't even pick it up the next day!

It's a damn shame that the consumers in this area thought Office Depot was the better store & Office Max closed down! I will most certainly be making the drive to Michigan City to get my documents printed from Office Max in the future! I spend at least $20-30 every week on printing! If they don't appreciate my business, I'm happy to...

I walked in the store in need of repair of my cracked laptop screen. When I explained to two personnel who wore badges that said "We fix broken screens" that my laptop's screen which is less than a year old was cracked, they both said the price would be $600 to repair. I thought they were joking, but they weren't . They said that they would have to ship it out and the cost would be $600. I then showed them the laptop and advised them that I had purchased an extended warranty and that the computer was less than a year old. One of them checked upfront and gave me a copy of a warranty page and instructed me to call their insurance company. This is where the nightmare began. The insurance company said that the Office Depot store had cancelled my warranty the day after purchase. I had gone into the store the next day and returned the Dell laptop for an HP. The clerk exchanged the laptops and transferred the warranty from the old purchase to the new. ( That is what I thought). To my dismay I found out from the Corporate office and their insurance company that they DO NO TRANSFER WARRANTIES. Therefore I am left with a broken screen and in need of a new laptop. The HP 360 is a joke, be careful I had plugged my cellphone into the USB Port and when I tugged on it and pulled it out, the screen cracked. Never again will I shop at this Office Depot after oven an hour of discussion, I was stressed...