Marlow's Tavern — Restaurant in Roswell

UPDATE: After posting this review, Marlows reached out and invited me back to try them again. To be honest, I’ve been back a few times with no complaints! I originally posted my experience because I was so disappointed. However, them reaching out to me personally means so much. Recently, with all the labor constraints and supply chain issues, it just feels like restaurants don’t care - therefore it truly was a show of great customer service for them to invite us back and make it right.

Original Review:

It’s really disappointing to spend so much on a meal - just to arrive home and be missing the key element. First, despite the site allowing the option of curbside, they no longer offer that option. Minor inconvenience but with traveling with a baby I did choose Marlows with this in mind.

Secondly, you spend $16 for a steak salad…you’d think someone would check to make sure dressing was included. Again, another inconvenience but it truly made for a disappointing meal since we’re in the process of moving and currently don’t have any dressing at the new house. Also, asked for medium on that steak and this is nearly raw.

I love Marlows Tavern, especially the Woodstock location, but my experience in Roswell has been lackluster so far at best. This is our second time trying them out, both times for takeout but unfortunately they just...

My family and I came for an early lunch this morning. We arrived at 11:00am or shortly after, but the hostess assured us they were open and their hours posted online confirmed that. After being seated, the hostess said our server would be with us shortly. We were the only customers at the restaurant, but after 8 minutes of waiting no one ever came greet us or take our drink order. Meanwhile, someone I can only assume was a manager was doing server training within eye shot of our table. He and a couple of the trainees looked in our direction a number of times during the 8 minute wait, but not once did he acknowledge that customers were waiting. For that reason we left. As my son walked out, after my husband and I were out the door, someone on staff asked if we wanted breakfast. Marlow’s does not serve breakfast, so this snide remark was clearly in response to our arriving at 11:00am (again, the doors and restaurant were open) and is also the reason I will not return to this location. As a leader of a public service organization, I know the value of customers and customer service. Unfortunately, this manager not only showed customers how little they are valued, he also showed his...

Marlow's Tavern was a really good place to eat. The booth we were seated at was comfortable and the wait staff was very attentive to our needs. Food-wise we ordered a variety of items, and each was tasty and very warm. The shrimp and grits, chicken sandwich, pastrami sandwich, and french dip sandwich were all good choices along with what is now a personal favorite of mine: fried cheese grits (yum!). We had two different appetizers: kettle chips with gorgonzola dressing - super yummy - and parmesan truffle fries - which was the only meh! item we came across: truffle oil has a distinct taste that either works well or doesn't, in this case, doesn't work. Too bad, the fries were cooked perfectly. Creme brulee and a reasonably good strawberry and ice cream dessert rounded out the meal. The reason I gave 4 stars was due to the fact that I thought that the prices were a couple of dollars more expensive than I thought I would have been comfortable paying. However, when I think about the competition's menu prices and Marlow's quality, I'm really being a bit harsh. I would like to upgrade them 4.5 stars, which is a much more...