KFC — Restaurant in Roxbury Township

I visited this location on 12-23-23 and received the absolute WORST 16piece meal I ever had! I should have patronize POPEYE'S instead. The chicken was fried in old oil along with the fries that appeared burnt. In addition, the corn was overcooked as well. The coleslaw was watery and sour. I spoke with a manger by the name of Elizabeth who took accountability for everything and we discussed a meal replacement but due to my leaving out the state for the Holiday it was agreed upon me coming back for the full meal replacement upon my return. To my dismay, I spoke with "Sean" who is the most curt and obnoxious General Managers I have ever dealt with who attempted to act as if he had no clue of his staff, when they would be working or my situation altogether. Then somehow miraculously at the end of me sharing how disheartened I was about the ordeal (while he semi-listened with annoyance) he then states: "Elizabeth told me, we will just be giving you the chicken!" I then replied, that was not what was agreed upon and I paid $56.92 for this meal that was never even eaten. I asked for the name of his supervisor and he allege he didn't have one and he owns the store. I then stated, I will be reaching out to corporate and he said he didn't care because they won't do anything about it! I told him if he is not willing to cook me fresh food, then I would like a refund. He replied with, I am not giving you anything and on that note I disconnected the call. I believe in the KFC Brand and that they will not allow this behavior to go unaddressed. I reached out to Customer Service and shared this degrading and disgraceful experience. I will keep...

I usually don’t leave a review, but today I got time. Came up here to get a simple meal around 7:45 pm, I ordered the Nashville wing combo with fries, was asked whether I wanted a small or a large. Proceeded to the window, paid for my order, received my wings and fries and a word was never said by the cashier or whomever rang me up. I understand you’ve had a long day, but you chose to fry chicken, you coulda sold shoes, clothes, pumped gas, plenty of options. Upon leaving the restaurant I realized I was never asked what kind of drink or whether I even wanted a drink or not, typically you get a drink when ordering a combo, right? I called to confirm whether a drink was supposed to come with it or not and was told yes, it was, but as she realized I was the customer that just came and ordered that exact combo, she quickly changed her answer to no. In addition, I didnt get a receipt nor was I asked if I wanted one or not. None the less, I will be returning tomorrow to...

Went through drive through and ordered a combo meal. Had no utensils and no cookie. Don’t care much about the cookie, kfc’s cookies aren’t great anyway, but how am I supposed to eat mashed potatoes with my hands? Pouring rain so I try to go inside and the door on the drive thru side is locked. Wave my mashed potatoes at the women at the counter who ignores me. So I have to walk around the other side in the pouring rain. Go inside and there’s no utensils out anywhere I can just grab and the woman’s now busy with a customer. Once I get her attention and ask for a fork, I get “what’s the problem?” and once I explain it again, she has to wander around the back looking for a fork. Why are utensils hard to come by here? If you’re serving mashed potatoes here, utensils...