Subway — Restaurant in Royal Oak

A Stellar Dining Experience at Subway: Great Food, Great Service

Subway has consistently delivered a stellar dining experience, marked by its delectable food options and exceptional customer service. The mantra of "Eat Fresh" isn't just a slogan; it's a promise that Subway consistently fulfills.

Great Food: Subway's commitment to freshness is evident in every bite. The customizable sandwiches, salads, and wraps allow patrons to tailor their meals to their exact preferences. The range of bread options, fresh vegetables, high-quality meats, and an array of condiments create a palette of flavors that cater to diverse tastes. The commitment to healthier choices, with options like whole-grain bread and a variety of veggies, ensures that Subway is a go-to for those seeking a nutritious yet tasty meal.

The consistency in food quality across different locations is noteworthy. Whether it's a classic favorite or one of Subway's innovative limited-time offerings, the flavors are reliably delicious. The use of fresh ingredients and the option to create a personalized masterpiece make Subway a top choice for those looking for a quick, satisfying, and customizable meal.

Great Customer Service: What truly sets Subway apart is its commitment to excellent customer service. The staff is consistently friendly, attentive, and efficient. The "Subway way" of assembling sandwiches allows customers to interact with the friendly sandwich artists, ensuring that each creation is made with care and attention to detail.

Subway's dedication to cleanliness and hygiene is evident in every aspect of the dining experience. The restaurants are well-maintained, and the service areas are kept tidy. The staff is quick to assist with any special requests or dietary considerations, making the overall experience not just efficient but also customer-centric.

Moreover, Subway's loyalty programs and promotions provide added value to regular customers, fostering a sense of appreciation and loyalty.

In conclusion, Subway combines great food with outstanding customer service, creating a dining experience that consistently exceeds expectations. It's a reliable choice for those seeking a fresh, customizable, and enjoyable meal served...

WORST SUBWAY EVER. We ordered delivery, and when the food got here, it was completely messed up. My son did not get his sub. Both salads were soaked in dressing when I put a specific note to make sure the dressing was on the side so it didn't make the salad soggy cuz we were going to use the salads for lunch tomorrow. And last we had a coupon for a free cookie but that wasn't included even though I put it in with our order. So after we discover everything is messed up, we tried calling the store for 30 minutes.... the voice would say to press number 2 to talk with the staff, and it just rang over and over. We looked online, and it says the store was open until 10. We got there by 832, and the lady came up to us as we were walking in, saying they were closed. I explained to her that my son didn't even get any food, and I brought the salads back for them to fix. She says she can't do anything because she already put all the food away, and they were closed. We proceeded to inform her that since she "can't do anything for us," we wanted a refund. She said she couldn't do that and said I should find a number on the website but had no idea what our where to find it. When i was trying to explain to her what was wrong with the order she kept denying any error on her part because according to her she doesn't "mess any orders up" and that i never asked for dressing on the side when it's written right on the ticket. She was extremely rude and almost put her hands on my husband to start to push us out. She was not interested in helping us or doing anything to help make the situation right. We also found out from the lady that there's NO PHONE in the store, which is insane and probably should be mentioned because Google says they have a phone and we were calling it for 30 minutes. We will NEVER go back to this...

Employees are stealing. I have put in an online order several times, showed up at suggested pick-up time, only to find out they "never got my online order". When I confirm receipt with the app, an email, and my credit card company they refuse to make my sandwich, but also wont let me look at the screen in their online ordering system. They "call the owner" but won't give me a phone number to complain, contact for the owner, or their names. I was even threatened by the female employee who was originally in the bathroom (didn't wash her hands) for at least 15 minutes as she was the designated "person who knows how to handle the online orders".

On three occasions my order was available for pick-up 3-5 hours later, normally just minutes before they closed. On the fourth occasion of this incident I happened to be close enough to make it 3 minutes before they closed, showed my order was complete confirmation on the app and they STILL didn't have my order. When I pointed to a few sandwiches made behind the counter next to the employees personal items I said "are any of those my sandwich?" and the employee told me to "mind my business". I assume the employees are purposely ignoring online orders, fulfilling them before close so the customer can't get them, and bringing them home to their families/for themselves.

DONT...