Taco Bell — Restaurant in Russell Springs

Usually if you come during the day, the food is really good. It's a hit and miss on the chalupa due to the shells alot of time are so hard. At night time, it's a bad time to go. You never know how it will be. You have the goofy ones that look at you stupid when you tell them the food is wrong. Those ones ask for your receipt and if you order in drive thru but they never give you the receipt. If it's not those ones, then you deal with the lazy crew. Beans are dried out, they never put much in the tortilla and you are pretty much eating only the shell of whatever you get and choking due to dryness. This crew is also rude. I had an order that was completely incorrect and I saw a worker heading in and was gonna tell them, they let me know that the inside was closed and to go back in drive thru. Didn't apologize or nothing. It took 40 minutes the first time when I ordered and another 30 to get back around to get it all fixed. On top of that, they were rude about fixing it and asked if I got it at that taco bell because it was ordered so long before. Night shift never gives us a receipt, so I couldn't even show it to them. I'm to a point, I'll only go in the day time. They only skimp out on giving us sauce but I just get out and go in and get more. 5 packs is not enough for 3 bean burritos, lux cravings box and 2 tacos. I'm adding pictures of my bean burritos from tonight with...

Pretty sad they build a big brand new place only to get the worse excuse for a basic bean burrito? It had rice, ranch, dry beans, a random piece of lettuce and was most definitely not wrapped like a Taco Bell burrito?! As a former Taco Bell employee and lifetime customer, I had high expectations!! When will they realize you cant let untrained, careless employees run your store!! Wake up! As a citizen of Russell County i am proud to see new businesses and restaurants being built or re-opened! When will this same cycle end? I would love to have a nice meal with my family there atleast once a week or so if i knew id actually get my correct order and not something that honestly made me sick looking at it?! My kids adore Taco Bell & us citizens who are Trying to keep our spending in our hometown when we can would REALLY appreciate our Location being took more seriously! Its a beautiful store to let it go to the ruins like the...

Worst Taco Bell I’ve ever been too ! Food was so disappointing after driving hours truck driving ! 5layer burritos was awful 🤢 made me gag biting into it over filled with beans & let’s not talk about this poorly made taco will hardly anything in it 🥴 as soon we walked in seen 4 people working so I was patiently waiting I know it hard to run a restaurant short staffed but it wasn’t even busy! Lady at the drive through just standing there doing nothing instead of taking our orders so to get out of there I HAD TOO use the broken, glitching kiosk … bad customer service if that’s all the employees Taco Bell has they might as well shut down the restaurant!!! Couldn’t get names because they had no name tags...