eegee's — Restaurant in Sahuarita

So I went through the druve thru today and ordered the same thing I do all the time. I got my daughter a 12 inch veggie grinder with no sauce on the sandwich but 2 sauces on the side, one for each half so she can eat the sandwich later in the day. Today they wanted to charge me for the extra sauce. I get it, if I asking for excessive sauce, but I am litteraly just wanting the sauce on the side. After all it isn't a grinder without the sauce. I was told I can order the sandwich with sauce and get a free sauce on the side, but not 2 sides of sauce with no sauce on the sandwich. This is the 1st time I have had an issue. The manager told me it's policy. Well, I wasn't asking for excess, I feel like this was valid. I feel like the employees and the mangers should be able to use seem common sense and make this work. I was going to go back later tonight for the rest of family's dinner, but now I am frustrated and think we will get something else. Where has customer service and common sense gone? ( By the way, the lady working the drive thru agreed with me, but another lady came up behind to make sure she knew to charge me. ) I complained to the manager who gave me the sauce but said just this once and I tried to complain on directly to corporate, but the website would not let me type in the given box and I when I called I got no answer. Not too happy with...

**RESPONSE TO OWNER: First and foremost I would like to thank you for making your response as personable as the rest of the responses you clearly copied and pasted from. Great business model. And 2nd of all yes you did, that's exactly what you did. You changed a lot of the menu, you're taking away what made Eegees a local staple. Instead it seems as though all the new investors care about is opening up a ton of new stores while cutting costs on quality and letting the store crash and burn. Perhaps instead of trying to open more locations you focus on the quality 1st.

3 strikes... and never again will I give this place a chance. I think honestly this whole franchise has severely went down hill since the new owners took over. 1st strike no watermelon eegees on their grand opening in JULY. One of their signature flavors... forgivable. 2nd strike waited almost 30 minutes for my order and was missing items, and rude employees. 3rd strike was today. They no longer carry pretzels, no choice in bread, and no pizza fries. What I don't understand is on social media everyone expresses what they don't like going on with Eegees and the quality DIRECTLY TO THEM... they ask people to tell them, we do... and then it just gets progressively worse. Im so done with this place. It's overpriced and mediocre for what they have the...

Eegee’s, Why Hast Thou Forsaken Me?**

Let me paint you a picture: it’s a warm Arizona afternoon, I’m parched, dreaming of a frosty cup of Eegee's finest and a sandwich so glorious it makes grown adults weep. I roll up to the window, visions of house dressing dancing in my head like balsamic fairies and what do I get?

Nothing. Not a single drop of that mythical house dressing. Again.

It’s happened so many times, I’m starting to wonder if it’s part of some secret anti-dressing conspiracy. Did I anger the condiment gods? Is there a shortage? Are they saving it all in a vault for Sandwich Royalty?

And don’t even get me started on the rewards system. I’m practically throwing my phone at the cashier like, “HELLO, PLEASE SCAN ME,” but no one ever asks for my number. I’m out here accumulating zero points, while my stomach remains full but my loyalty account sits cold and alone, untouched like a forgotten sock behind the dryer.

And the app? The app is a beautiful illusiona mirage in the desert, promising point redemption but delivering only heartbreak. You can’t add missed points yourself? Really? What is this, 1997?

An Eegee’s is a treasure. But when the dressing is absent and my loyalty is unrecognized. Eegee’s, you're gaslighting my sammie and ghosting my points. – A loyal, undressed customer. (And not in...