Tijuana Flats — Restaurant in Saint Cloud

Let me start by saying that I NEVER leave bad reviews. I have better things to do. If I’ve had a bad experience at your business I just never go back. But, I feel like this place is a GOOD business with GOOD food, but REALLY bad management and attention to detail from the employees. If these issues were fixed everything would be fine. Let me explain: I have eaten at this Tijuana Flats location 7 times since they opened. Yes, I remember how many times I’ve eaten there and there’s a reason for that. EVERY TIME we have eaten at this location our order has been messed up or sides are completely left out. I love the food and always wanna give the business the benefit of the doubt…we’re human and we all make mistakes, but this is a chronic problem that never seems to be remedied. When this location first opened we ordered delivery. When we got our order it was wrong and the sides were left out. I was annoyed, but too lazy to drive up to the place to get it corrected. Several months later we ordered delivery again and the SAME THING. I went on Yelp and left a review and was graciously reached out to by the manager and offered a free meal. I wasn’t angling for free food when I left the review, but thought the gesture was nice. We went to eat-in one day to redeem the free meal. The place wasn’t even busy and they messed up the order AGAIN. We ate in the store a few more times and every time we had to keep reminding them that they left something off our order. At that point I stopped going to this location for a LONG time. Recently, I decided to give this location another chance. We ordered a pickup order and I foolishly didn’t check to make sure the order was correct and had everything. When we got home, sure enough, no sides for the entrees we ordered. Today was the last straw for me. I stopped in to place an order to go for my son. The place was EMPTY, maybe one couple sitting in the back. We ordered an entree as a meal and chips and queso, a very small, simple order. Our order came out very quickly and before I left I stopped to check and make sure everything was in the bag. NOPE… no sides for the meal! I even second-guessed myself and thought maybe I didn’t tell the cashier that I wanted a meal, but the sticker on the container clearly showed that I ordered a meal. I was just dumbfounded. No one is even HERE and you still cannot get the order right??! The problem isn’t the quality of the food at this location, it’s the employees. NOTHING that leaves their kitchen is double checked to make sure it is correct and that everything is there. It’s sheer laziness, plain and simple. I was so happy when St. Cloud got a Tijuana Flats because my family loves eating there, but I will gladly drive to the Lake Nona location when I need a taco fix because it’s evident that the St. Cloud location just CANNOT fix a chronic problem that has been there since it opened. If this simple step of double checking the order was corrected everything would be great. Please fix this so I can score great tacos...

Just had the weirdest experience with a blonde lady who works there. Waited a while for my food which was fine, as the lady walks over to the mobile orders section I see a large cup in her hand and since I placed my order online, before she gets to the station, I said ‘for Jay?’ She looks down and says yes and then immediately looks over to another gentleman who was also waiting and pauses for a moment, almost as if she is allowing him to contest the order as his before handing it to me. Then, she takes my cup and heads over to the drink station. I selected lemonade on my order, I also selected no ice. I say to her ‘no ice’ she says ‘yeah, I can see that on the order’ I then said ‘strawberry lemonade please’ she then snatches the cup of the machine to inform me that there’s an additional cost for strawberry lemonade and that it can only be served in a different cup and it’s not available in large. Basically eliminating the option for me to get any as I had already paid for a large cup. I asked her politely when did you begin implementing that rule, she said six months ago. I then explained I have been ordering almost every week from Tijuana flats for the past two months. And no one has ever explained that, I proceeded to say but thank you. And then she proceeded to just walk off. I understand people have bad days, I always am extra polite to service workers as I’m aware they deal with all kinds of personalities. I didn’t even order through her to have developed any rapport previously to be treated that way. I’m writing the review because experiences like that really ruin someone’s desire to be a patron at a restaurant. There was only two tables seated when I arrived granted one was bigger.. I normally don’t write reviews but it really put a bad taste...

From my the middle of my 40 minute wait for a Mobile order that was supposed to be ready when I got there: 3 Stars Staff is over worked, understaffed. So mobile orders get backed up and then people make a scene infront of the people who are eating like feet from them. It’s too small a building for how big the mobile order operation is. There’s 10-12 people standing waiting for the pick up rn. Awkward environment

After eating: 0 Stars The item containers are labeled but don’t have the right items in them, no biggie. New corn on the cob doesn’t actually fit in the container they put it in so it just made a huge mess in the bag. Gave us 2 tacos that weren’t what we ordered and then didn’t get one of our tacos at all.

I understand every business is struggling cause workers are in demand yet they refuse to pay enough for people to show up.

40 minutes I stood in the restaurant after the 20 minutes I waited at home. I checked the app in the store and it doesn’t update to show a wait so the orders stacked up to like 20 on the screen and the app says 20 mins. They tell people coming to sit in the restaurant there is an hour wait and the place is empty. 1 table of people, 10 people standing and upset.

Shame on the staff for not addressing each customer when the walk in explain what’s going on. A few customers kept briefing people at the door so they didn’t have to slow down the staff asking questions. I saw a total of 4 employees in the 4 minutes I was standing there. This meal for 3 people was around 50$ and the best part was, deciding to eat in the car, the food was served cold. I had company and couldn’t make a scene but I have never been so genuinely disappointed by a food...