Black Bear Diner St. George — Restaurant in Saint George

STAY AWAY

Not sure if they have a new owner or new management but this place is not good anymore. I used to eat here weekly for over 10 years. This is the first time I have been back in around a year and YIKES!

Sat around 10 minutes before the server got to us, I'm not exaggerating, I was chatting with my wife who is out of town and noticed the time when the server showed up, call duration on the phone. The server's introduction was "what can I get you".

Food came out pretty quick, I'd say 6 or 7 minutes. Chicken Fried Steak was nice and hot, country potatoes were ice cold. I'm sure they were leftover from an order before and let them sit out until another order came in. Eggs over easy were cooked dead.

We sat and ate and we never saw the server again for a good 30 minutes. We never got any syrup for our pancakes, no refills for coffee or water, no check-backs, we wanted our eggs cooked correctly and hot country potatoes but at the point we waited so long the server could have said "well the food has sat there for so long it's going to be cold by this time".

I have been dining out for over 40 years and I can safely say this was probably the worst experience I have had and I have been to some questionable establishments. I was also a server in a breakfast chain for a good time so I always give the server the benefit of the doubt because I know how things work from the time the customer comes through the door to the time they leave.

And then they want a 30% tip for providing the same service that McDonald's does. Take order drop off bad food and then you pay the bill at the front. I felt bad leaving a tip for such horrible non-existent service. This server needs to be either re-trained or put in another position.

This was around 8:30am 01/11/2025 and the two other tables that were sat near us experienced...

I usually love blackbear diner. I frequent the one in Henderson Nevada, the one near South Coast Plaza in Southern California, and the one at exit 13 in Utah off of the I-15, however…The blackbear in St. George is to be avoided! The restaurant looks dirty because it’s so old and it desperately needs a redo. We were seated by a window that had blinds and the blinds had food in them, not appetizing. We went in at 8 PM and the kitchen was closing down and there was only one other table. I ordered the egg white omelette and I could tell something was off and it smelled. I thought it was just me because we were eating late so I asked my daughter to smell it. She said oh no, the mushrooms or the egg whites are definitely spoiled- Do not eat that! I let my waitress know and she everything was OK and I am just not used to eating mushrooms. Lol. I told her it was not OK and then asked to speak to the manager. The manager offered to make me another meal, my appetite was gone. It was really bad. I said, “No thank you, I now feel nauseated, please just take it off my bill tonight”. She refused to do that. I literally ate three bites of my meal, and the waitress was standing there speaking to the manager in Spanish. She told her not to take it off the check and that I had eaten most of it. Definitely false, I had eaten three bites, and the top off of my biscuit. Finally, I asked the manner again and she agreed to give me a gift card to come back. Really? Because I will eat at blackbear again I said OK, but I will never ever eat at the main street location near the convention centers in St. George. Please corporate think about redoing this store and retraining your night staff. I have eaten at this location during the day and although the atmosphere is still dismal because it’s so old, the help is friendly, and the...

We stopped in the evening and they weren't busy but not dead. We were greeted on but our server had a language barrier issue that lead to our daughter getting the wrong thing. He was obviously being trained but my another server and for most of our meal they were chatting. Another table yelled repeatedly, whistled, and eventually waved another server down because ours was talking and they couldn't get anyone's attention. I ordered the diner burger but unlike other locations that serve a smash burger I was served an oblong shaped patty with unmelted cheese. The fries were good until we had to hear the servers discussing my not eating the burger in the kitchen. The older lady was LOUDLY telling them to put the fries on the final bill because I needed to pay for the fries because I ate them. I didn't even ask them to take the burger off in the first place. We had to wait for quite awhile to ask for the syrup for the kids pancakes and the honey for the tea. The chicken strips were so hard our daughter couldn't eat them. There were a lot of staff for as poor as the service was and as badly behaved as they were. The hostess seemed to be the only one working like she was being paid. All in all we won't stop at a black bear again. This was the 5th bad experience with the chain in 3 different states.

Our kids didn't ever get there ice cream/ fruit either but eventually we just...