You always like to overlook the few negative reviews, in hopes that your own experience would fall in with the many positive reviews.

Unfortunately, our first time visiting Kincaids fell short. Had reservations on a slow Sunday evening. Was excited to try this place, and wanted to give my girls and myself a special birthday dinner. Started out well, was seated and told our server would be with us shortly. They must have a different meaning of the word "shortly". We waited for 30 minutes without anyone checking on us. Mind you, there was only maybe 3-4 tables of guests besides us, so hardly busy at all.

There was a waiter in our section, but he just looked at us multiple times as he passes by. Never asked if we have been helped. It looked like we were seated in his section, because two couples who came in after us, he served them.

We were only accidentally noticed because another waiter serving other tables further away brought us appetizers we never ordered. We told her we didn't order those and that our waiter has never came by yet. She apologize and must have went and told the manager. The manager finally stops by and apologizes saying there must have been a mix up with our reservation, and that some of the servers called in sick or left early.

He was nice enough to comp some appetizers for us, but at this point, it had already left a sour taste. They assigned a waiter, who basically had no personality. Looked like she was annoyed she was assigned to us. She tried her best. Let's just say, if that is her best, her best won't do.

Just one thing after another. Our water was served as the manager was still by our table, and my wife noticed a long hair in the glass and showed him. Also, some the silverware we were given were dirty.

Most of our entrees were pretty good. I had the fillet mignon and my wife had the ribeye. Both were very salty. Waiter recommended a butter sauce, which we tried, not knowing it was $3 for like an ounce. Butter sauce should come with the entree without having to be extra.

Maybe covid has really affected them, and I understand they are probably just hiring anyone off the street, but business is business. If you want to retain customers, figure out a plan. I would have given a lower score, but do appreciate the manager trying to make it right. I know it probably won't make a difference to them, but this will be our once and only visit.