Blue Willow Restaurant — Restaurant in Salem

This place was highly recommended by my son and his girlfriend, so we came here on Friday 2021-12-31 and placed a large order for a small New Year's Eve get-together. I have never dined in here, so I cannot speak to that experience at this time.

We ordered pepper salted chicken, sweet and sour chicken, fried shrimp, fried rice, General Tso's chicken, egg foo yung, and Lo Mein. We enjoyed everything, except for the egg foo yung, which seemed to lack flavor. Even dousing it in the included sauce just made it very salty. The pepper salted chicken is one of the best versions that we have ever had. The flavor was amazing, and there was an appropriate amount of scallions and onions with every bite.

Customer Service was excellent! This restaurant does not skimp on its portions. They also provided egg flower soup and additional fried rice at no extra charge, which I truly appreciated.

We definitely...

Extremely rude, slow service, very insulting personnel and stingy on condiments. Waited for ten minutes and two elderly ladies were arguing in Chinese, which kind of reminded me of the Okinawa bar scene in Kill Bill. They argue some more and finally take our order. We were taking food back home for family members but the lady kept saying "this a lotta food!" After she took our order she disappeared into the back room. A man came in an asked if this place was open, then wandered around the restaurant and was about to leave when another lady came out and asked him what he wanted. When our food came out we received a few small packs of hot mustard. When we asked for more... we got two. The food...meh. Pork fried rice had clumps of rice stuck together and the chicken was a bit under cooked. Egg foo young was good though. Might go back, but only cause I'm a glutton for punishment and they are...

Big portion does not equate to great taste. I came here because there are so many positive reviews about this restaurant, but I left disappointed. The staff were few and a little disorganized. Some tables have different lightings which create an imbalance in the atmosphere (we got bright white lighting like we're in an office). Say what you want, but it feels as though they do not put much thought or care about the appearance of their place. Other than that, they need a big update on the decor. I felt as though I stepped back into the 80s. Based on so many good reviews here, I would assume they make good money, so why can't they spend a little on updating the place? On the positive note, the waiter was friendly (a little forgetful, thats ok) and the prices are alright (average $7.50 to $9.50 per order) and like other reviewers said,...