Carl's Jr. — Restaurant in Salem

As I've posted at the other Carl's Jr we eat at we like the food they offer, especially their breakfast burritos, and this store was no different. We ordered four burgers, three of which were special orders, two fries and drinks. Went through the drive thru fairly quickly, got our meals, and quickly got back on Hwy 22W.

Luckily I started pulling out french fries for my husband to munch on as he drove. Since once they were gone from the bag it was easy to see that we only had three burgers. Two of the burgers were mine and they had not removed their special sauce and added mustard like I'd requested. The missing and remaining one were my husband's and I "blew up", because every time we've been to a Carl's Jr they don't get our order right. We were just past the old Eola Inn and I had my husband turn around and take us back to West Salem's Carl's Jr. I'd had it with incorrect orders and bad posts that no one responded to.

Upon arrival back at Carl's Jr I took our meal back in along with the receipt showing what we should have gotten and what changes should have been made to our meals. I asked to speak to the shift supervisor and James came over to speak to me. I showed him one of my most recent posts regarding the service that I had received at Monmouth and told him I was extremely upset by having the same service from them. He immediately apologized and told me that he would replace my entire order and correct their error. At which point I calmed down some and told him I would greatly appreciate that. I wasn't so much mad at him as I was the fact that Carl's Jr couldn't seem to get my meals correct. While James was overseeing the redoing of our order the young man who had not gotten my husband's sandwich into the bag came over and ask what had happened. I explained the entire story to him and he apologized about my husband's sandwich not going to put in and said it was his fault. I thanked him for that, told him we appreciated his honesty, we understood that accidents happened from time to time and we didn't blame him for the situation. But, as I had mentioned to James, we were just tired of the constantly repeated errors that we were experiencing from Carl's Jr.

I guess I spoke a bit prematurely though because at the car my husband asked if I'd checked everything. I said I was sure there was no reason to, but I did count the burgers to make sure they were all there. Unfortunately that hadn't been good enough though as when we got done with chores and went to eat our burgers one of mine still had their special sauce on it and no mustard. I don't eat mayonnaise so I cleaned off the burger the best I could, got rid of all of the lettuce, which I do like, put mustard on it and ate it.

It really ruins my meals when I have to waste my time going back to a drive thru to correct errors and/or fix someone else's errors myself. That combined with the anticipation of eating a certain meal and then it's ruined because it doesn't taste the way it should. At times it turns me so off my food I don't even eat it. These drive thru folks don't seem to understand they need to provide quality service or maybe their bosses need to focus on accuracy...

Sandwiches were good, everyone liked them. However, the ordering process was confusing. I used 3 coupons, I wanted what was on the coupon. He kept asking me if this was what I wanted. At one point, he said "B1G1 4/$1.00, are you sure that is what you want?". Is that on the coupon, yes, then that is what I want. I was asked this 3 times. I was also asked if I wanted coffee or soda and what size. I said no thank you. So, you know this comes with coffee or soda. Yes, I know, I don't want either. He kept pressuring me to get a coffee or soda. I must have said no to both at least 3 times. Then, while I was waiting for my order, another employee told me that I can have a soda. HOW MANY TIMES DO I HAVE TO SAY NO. WHAT PART OF NO DO YOUR EMPLOYEES NOT UNDERSTAND. Well, I must have hurt their feelings by saying no, because I waited, in the lobby, by myself, for more than 20 minutes. 1 employee came out to have a break. I herd the counter person repeat at least 3 times, 2 breakfast burritos. I know there is a pandemic going on. (NOT everyone wore a mask). I really try to make allowances wherever I shop, Walmart, Fred Meyer, Safeway, Burger King. I normally shop BK, but I just finished a Dr visit and was tired and didn't want to drive the extra 1 1/2 miles. Big mistake, one I...

Have you ever just wanted a Home Cooked Meal with a minimum of cleanup? After a pretty long shopping experience sans a list, I found myself in just such a frame of mind. Here was the test: If I had to find a meal out of my fridge, I would miss the impossible to locate turn to get to Carl’s Jr. Should I make the Right turn onto to road that would show me the way, I could I could drive my way to Classic Home Cookin' like my family use to get. (My family was raised on Drive-thru Dining. We would get our beverage at one "Thru" our burger-sandwich at another. We had a fav-fry place. As my children matured we went inside!) I found the Right turn. (As we always use to say “Right turn Clyde!” I paced myself through the pictorial menu seeing everything I wanted. I found it extremely difficult to decide. Then realizing I was by myself, I could get whatever looked good so: I ordered a Famous Star Combo, French Toast Sticks, Zucchini, Onion Rings, and since I so wanted to try one of Carl's Club Sandwiches…I ordered a Club Combo too! I spread this delicious feast over 3 days. I loved every morsel. My Medium soda's lasted for two days! THE ONLY RIDICULOUS EXPERIENCE! THE PERSONABLE ASSOCIATE ASKED ME OVER AND OVER IF I WANTED STRAWS? HELLO? HOW DOES ONE DRINK A SODA IN A CAR...