Este Pizza SugarHouse

I’ve been here a few times and have had hit or miss service(generally miss, but it’s fast and close to the Fairmont Aquatic center), and I’ll rarely leave a negative review but today around 2:00 pm was absolutely horrible. I waited at the front counter to order with my niece while staff seemed busy attending to others, the cashier eventually came over to the register to do something but did not acknowledge us or even a simple “hello, we’ll be right with you”. Eventually a lady did come after over 5 minutes had passed and took my order. We sit down and wait and I notice there is a group of kids coming in so they are kinda busy prepping for that I guess. Our pizza was brought out to us and happened to be a pepperoni pizza when I specifically ordered an 18’’ cheese due to religious restrictions. Now I told the woman who brought the pizza out that I had ordered a cheese (she was the one who also took my order earlier) and she said she must have misunderstood it, so she looks around and says I’m just just gonna swap it with a cheese pizza that was out for the group of kids. I was a bit confused at what she meant and see her just swap out the wrong pizza she gave us for a cheese that had been out waiting for that group of kids for a while. The cheese pizza she gave us was stone cold, the kids with me were hungry so I let them eat and tried to wait to grab ahold of staff letting them know the pizza was cold and the situation was handled inappropriately. I was unable to grab a hold of ANYONE and opted to just leave. Stay away from this place if you are a person of color due to many times have felt staff were being racist or non prioritizing compared to the other costumers there. I will never visit an Este again after today.