Sprague Branch — Attraction in Salt Lake City

I really enjoy the area and physical atmosphere of this library, but just had an upsetting experience with staff. I had to come back multiple times in order to scan pages to send to my email, because I never received the pages through email (even after 24 hours) and it had taken me about 20 minutes to send my scanned pages (logging into various google doc accounts since email wasn’t working). One staff member was very helpful, empathetic and understanding. The others made me feel very guilty and left me crying as I was leaving the library. With all of the technical difficulties I was experiencing from their scanner, I asked (pretty much begged) for just a couple more minutes of their time before closing as I had a deadline to make and thought that they would understand as I was trying to figure out how to get my scanned images for more than 20 minutes prior. I was told that they have more important things and families to get home to and was just completely disregarded and made to felt guilty for even attempting to ask for a helping hand and just a humane gesture. I hope to find a new library...

I have to change my review because of some pretty despicable behavior by the staff that is escalating. It is important to remain professional when facing the public. Saying you hate talking to people and answering questions in earshot of patrons is immensely disrespectful. Without public funding from tax dollars, none of these workers would even be working here. I have to use the library to study often and the way the staff here speak about guests is disgusting. I get it, I need peace and quiet too, but not wanting anyone to approach you at all regarding computers, items on hold, etc is just simple library business. Part of your job is to at least talk to someone, without glaring, rolling your eyes, or commenting your displeasure on loop. What happened to this...

It is a super cute library but as others have said it doesn't have a large selection or all the amenities of a large library. You can request and return books from other libraries though.

My biggest complaint about this library is that there are always people talking loudly, at least in the periodical room where I frequent. Seriously, every time I'm there someone is having a conversation at full volume to include the employee. When did being quiet in a library stop being a thing? The last time the employee had what appeared to be her son with her who talked loud the entire time to include using profanity.

If things have changed and the periodical/computer room is an open conversation space then please...