Millies Burgers — Restaurant in Salt Lake City

I usually have good experiences at Millie's but tonight I was so disappointed I don't know if I'll go back. I am starting to get the sense that "Millie" is just a namesake of decades past, and her business philosophy has been stripped of all its mom-and-pop dedication and hometown customer service. I'll explain: The girl at the counter must have been new... she got my order wrong and charged my credit card $7 more than it should have (they charged me $7 for 4 waters... a mistake, which is fine... she hit the wrong button.). She read me the order and it sounded perfect. (We didn't order the typical 'combo meal' order, which I think got us into this mess in the first place.) They voided the transaction and put a new transaction through... (And still charged me 40 cents for water!). I sat down and a few minutes later, they deliver a tray missing one item. I look at the newly printed receipt (sans $7 water) and an extra burger I had ordered originally is not on it (and of course, not on the tray). I go up to the counter and tell her I had ordered another burger and instead of saying, "my mistake, I'll get that going for you." she went back through the order history to try to prove to me that I hadn't ordered the burger... where I distinctly remember the first girl verbally confirming that there was an extra burger on my order. Can I prove any of it? No, because when the first girl messed up my order with the water thing, the second stole back my receipt, and then when she checked the new receipt for the missing burger, she kept that one too. She was about to ring me up for another burger. Yeah, Right. I said screw it, forget about it... So I sat back down, very peeved, and watched my wife and children enjoy their food as I sat hungry, with a few shared bites from their food, of course. The part that gets me is that they did NOTHING to rectify any of it.. When there was a problem, everyone stood there frozen. Nobody went above and beyond to make a guest happy. That isn't an individual thing. That's a managerial thing. The staff is trained to collect money and produce food. When there is a problem in that workflow, that's too bad for the customer because they aren't told to make it right. They are trained to collect money and produce food. Then when my order is wrong, instead of taking my word for it, or asking the first girl if she remembers putting an extra burger on my tab... she is trained to collect money... She tries to ring me up for a second tab to pay for an extra burger. WRONG. Have you heard of customer service? "Give 'em the pickle!" (look up the video... you could learn a thing or two!) Other clues: Charging paying customers for water cups? $.25 fee for credit card transactions under $3.00? At $3+ for a single burger, you are swimming in money. You don't need to charge paying customers for water cups! Especially if you screw up my order! My wife has worked in the customer service industry as a supervisor and believes strongly in good management focusing on creating a happy and rewarding experience for the customer. That was her joy as a workaholic for years. We know mistakes happen, we know even bad nights happen no matter where it is. What we also know is that how you handle those mistakes and bad nights is what makes the difference in whether you have return customers as well as simply lightening someones day. Shouldn't all businesses and people be in it for helping those around them have a better day? This is an easy fix as long as there is a mindset change. Everything my little family ordered could have easily been purchased at Arctic Circle or Apollo Burger (though my wife says Millie's shakes are the best in town), but I believe in buying local, and I want to support mom-and-pop businesses, but Oh wow, with such lack of customer service, a blackberry cheesecake shake from a franchise instead sounds a whole lot...

My husband wanted a hamburger and I was in the Sugarhouse area. I was feeling lazy, and he is not picky, so I thought I'd just stop at McDonalds, then quickly checked myself as that doesn't align with my ideals, not to mention, whether he is happy eating it or not, that's gross! I had never dined at Millie's, but knew I was nearby, so headed on over.

It is a charming dive of a drive-in, having stood in the spot for 40+ years, and appearing to have experienced few updates in that time. The juxtaposition of Millie's with the neighboring new SH businesses makes it all the sweeter for those who love old-fashioned and nostalgic eateries. There is no drive thru, and during these COVID times, they ask that you call in to order, and then enter only to pick up your order (my wait was 7 minutes) and pay. A better option would be to pay over the phone, and have your order delivered direct to your car, but maybe that is technologically impossible. As the interior is so tiny, preventing customers from bunching up and waiting indoors is still a success.

I snuck an onion ring in the car, and it was decent: hot, and crisp enough that the onion broke with my bite, instead of sliding out of the breading. The size of the serving was disappointingly small, though, consisting of maybe eight total. It included a cup of basic fry sauce.

Once home, my cheeseburger without bun was just as it sounds, meaning I received a Styrofoam box with a limp patty and sprinkling of warm lettuce over top. By now, this is no longer an unusual request, and they should be able to actually turn it into a salad or wrap in lettuce as most other restaurants do. With that said, it is not something on the menu, so I will not judge the failure too harshly.

My husband had the Millie special (with pastrami!), and though I did not try it, the size was large, it looked yummy, and he enjoyed it. The Oreo milkshake was unexceptional flavor-wise, but Utah-thick (as in, they give you a spoon and don't even bother with a straw). This is the way all shakes should be!

Beyond the basics we had above, Millie's menu includes myriad burger varieties, sandwiches, hot dogs, fried mushrooms and zucchini, even tacos and fish and chips. Dessert options are near greater than actual food, with shakes, malts, floats, sundaes, slushies, and glaciers in SO MANY FLAVORS. You can even take a pint or quart of ice cream home. Treats are all less than $5, and only a few menu items reach over $10.

The tiny interior offers no seating, but there is some outdoors, including shaded tables. You will find plentiful parking as well. Employees were friendly, and overall Millie's is just a sweet lil' neighborhood drive in. I imagine it is a happenin' spot for summer evening snacks and treats, particularly loved by those who...

Heidi & a young man were very busy making eight shakes when I entered Millie's on a Tuesday night, around 7:45pm. Yet, Heidi often paused to walk over to me (standing at the counter) to ask if I had questions or was ready to order. Very cool of her to do that without being asked! 😃 She is nice & friendly!

Stacy was very busy cooking, but when she came to the front to help prepare beverages at the counter, she paused to greet me & ask how I was doing!! Very nice of her! 😃 Tonight is the first time I have eaten here and I am more impressed than I thought I would be! The exterior of this place is not brand new and one could easily see the day had been busy. But I saw the reviews and went inside to order! I am glad I did! The garlic burger they make here is super delicious! Their French-fries are cut shoe-string style and yet are quite flavorful. I ordered a strawberry & pina-colada glacier. The ice cream is really good. But I'm kind of bummed that I don't taste strawberry and I don't taste any pina-colada. (I'll be certain to ask for extra shots of flavor when I return). This ice cream is so good that it could be eaten alone in a cup (or on a cone)! It reminds me of the yummy old-fashioned soft-serve! The garlic burger, the medium French-fry, and a medium glacier was $10 (before tip). My $10 was definitely well spent! I highly...