Rancherito's Mexican Food — Restaurant in Salt Lake City

The best thing I can say about this location of Rancheritos is that their tortillas, rice, churros, and horchata have yet to disappoint!!!

I actually come to this chain of restaurants specifically to get the sauce that comes with your order! I love it so much that I’ve gotten to a point where I can’t eat a quesadilla without it! They are wonderfully generous if you ask for extra sauce! That is why I gave 3 stars for service. The reason for my ratings being low is because I have had issues with my order more times than not… I do want to mention that my rating for food quality would have been much higher just a few months ago before the quality nosedived.

I am a vegetarian so my go to order is a good ole cheese quesadilla! Unfortunately, after I get it, I have to go home and make it what it the quality it should be when served. So, the whole point of ordering food to not have to cook is lost. I’ve let them know that they make their quesadillas with BARELY any cheese in them and have asked if they would replace it with one that is better but they have refused. Even spending the money to ask for extra cheese doesn’t do the trick. This hasn’t always been the case though… so I think management or something may have implemented how much cheese they are - or … really… aren’t - able to use. Buuuut I order it anyway to be able to get the sauce that comes with it. I’ve asked to be able to buy the sauce by itself but for some reason the staff there never understands what I’m asking for and so to make it easier I just order a main dish.

For some reason no matter how much I double check what I’ve asked for I continue to have the issue of - If I am ordering anything with meat in it for my husband then 100% of the time it means that then my cheese quesadilla turns into a meat quesadilla. Then I get to go back through to then ask them to replace it for me. I have to make sure to pull into their lot after the drive through to check if my order is correct because I once took the items home and my husband said he was ok to eat the meat quesadilla and I guessed that I could return to the location to ask for what I originally ordered free of cost for my trouble and that was a hard NO from the staff ha so I know now that when my order is messed up and I have to take the extra time to go through and get what I originally asked for I’ll be trading my mistake item for the correct one but with my refund or free side or anything to account for the extra cost of the meat since a plain cheese quesadilla is less expensive. So kudos for giving me extra sauce free of charge but avoiding a “complex” order is kind of a ridiculous expectation to have…

As for the atmosphere, from the drive through the inside looks clean and nice, but if you are going through the drive through you can expect almost every other time - at least - that you will be pan handled while you wait in line. I get it that the staff has orders to handle but by just watching this happen to your customers and doing nothing about it is definitively deterring people from choosing your location…

Last things that has gotten me to the point where I’ve decided the last time I went to this location was my last is that my favorite this - their magical sauce - is now officially being watered down into barely something resembling what it used to be. I gave it a chances just incase it was a fluke batch but nope… they have lessened the quality all around.

If you do go to this location and you do want something that is still of good quality (as far as the vegetarian options go) I suggest their Mexican rice, churros, and horchata. Those are the only things that are still excellent!

I hope things change to what they used to be… but I’ve given it to many chances and have to give up on this...

Leaving there today I thought, this is exactly what the Beto's on 4th south was like right when they got shut down for having human semen in the food.

I've lived near this one for over 5 years. it's has only gotten bad in the last year. I asked for what I usually get and he told me a price higher than it's been. I asked him and he got really rude. "$3 to add bacon, you don't want it?" Marches to the ticket counter before I have a chance to answer. "Don't make it" He waives me off with his hand. I say to someone I've ordered through countless times. "You're just going to be an ahole to me?" He just smugly answers "yeah". I stare at him for a sec and just reply "F* You" He lunges at me through the drive through screaming "F* YOU!" and I just hear him cackling like a mad man as I drive away.

Over charging and acting resentful to customers is exactly what it was like with the Beto's on 4th leading up to them being shut down. Starting a few months ago the red sauce started tasting like it was made from toilet water.

There is a family owned Alberto's on 3rd west and 5th south. Their food and service has always been better it's just a few blocks farther for me. But I'll never go back to this location.

I feel dumb for tipping 90% of the time knowing now they have no appreciation for...

If I was allowed to rate -10 I would!! The gentleman at the window proceeded to ask me if the credit card was mine I instructed no it’s my sons, I’m picking up his food. My husband was on hands free and asked what was going on, as I was telling him the cashier would not take my sons card hold on because I had to use my phone for payment, the cashier then said you know what your going to be rude get out of here,And pointed to the sign, right to refuse service to anyone! and proceeded to say the card was stolen and to get out. Yes I became upset and I was in shock over this even my husband was like what in the hell is going on? Right to refuse service was taken way out of proportion,This is absurd. I wanted to sit at that window until the cops came, I didn’t want to be the one to ruin anyone else’s dinner (ppl behind me)and now needed to contact my son to see where else he wanted dinner from since they obviously wasn’t going to serve me I drove off. Worst experience EVER!! After many attempts to reach manager or owner anyone to assist me in this matter I must say good by rancheritos BETO’S it is...