Baskin-Robbins — Restaurant in San Antonio

Worst experience ever, one of me and my family go to ice cream spots yes they tend to run out of ice cream flavor's alot but it's usually at least one flavor we like available so we get it, tonight we get there it's a sign they're out of a few flavors ask what is available so we do, and she's a little rude about it but we order and pull around we get to the window just in time to see her touch her face and hair with no gloves, and didn't wash her hands then grabs our waffle cone bare handed nasty fingers inside the cone and scoop our order comes to the window ask for payment and I say excuse me we saw you touch your face and hair and not wash your hands and you don't have any gloves on she said to me do you wash your hands because I wash mine and I said but you didn't we saw you and yes I wash my hands and I would never do that you don't know us and we don't know you would you eat something that I put my hands all over that is very unsanitary she slammed the window and threw the ice cream away.I can't believe that you're mad at us because you're being nasty and rude,you know what you did why would you try to serve that to anyone...

After 2 botched cake orders I'm having to give this review. They really try to make up for their mistake with providing other things, which is why I'm giving 3 stars instead of 2, but who ever is making these cakes needs to do better. Firsts b day i order 2 weeks in advance. I get there, and they say the lady that makes the cake forgot so they offer me one in the freezer and some icecream. Then second b day, i come 3 days ahead just to get some icecream and remind them about my order. Time of b day I get there and it's taking a while for them to find it in the back so of course I'm getting worried. Turns out they just didn't have the topper they say. Honestly they could have just told me that quicker. But low and behold i cut the cake and its vanilla and we ordered chocolate. So either they forgot again and just gave me the closest thing they had or they messed up on that too. Either way i don't think I'll be doing the online order anymore. They have good icecream cake but whoever is supposed to keep track of these cakes is not doing a...

Like the sole review before mine, we made a Sunday evening run for ice cream. While perusing the flavors available, I noticed that about a third were not marked, which, in some cases, makes idenfying flavors difficult. Enter the young employee.

After discussing a couple of flavors, I asked for a quart size container with Coffee Shop and chocolate (2 different kinds). The young lady's response was, "We don't do that". Since when?

I'm leaving out the majority of the awkward interaction with the employee. Thankfully, there were prepackaged flavors that my other family members were looking for.

With all the options of restaurants, retail stores, and the like available these days, I have a very low tolerance for poor service, bad company policies, laziness, lack of customer care, etc. I'm not saying I need to be treated like royalty, but know your job and treat customers well.

Baskin-Robbins...you no longer...