Chili's Grill & Bar — Restaurant in San Antonio

It had been years that we had been back but again it'll be several more years until we return.

Our waitress Gabrin was super sweet, friendly, kind and on top of everything. She was a doll!

Our house salads arrived amd was fresh but the croutons were extremely salty!

Our ice tea and watermelon lemonade arrived but were overly sweet we had to request unsweetened ice tea to make it less sweet. It took 2 glasses to make it right.

Then our QP burgers arrived but the bread was cracked from being so dry. The patty's looked good but were dryb, overcooked and super salty. The fries were also salty, cooked too long they were dark and dry.

Next the molten chocolate volcano...let's hope that is at a minimum good enough to eat.

Sadly our experience was not to return again. Even with the 3 for me specials being decently priced.

The manager was walking around asking everyone how their food was. He skipped out table but I stopped on our way out to let him know of our experience. I told him we lived down the street and had been wanted to come to eat here but after eating here we wouldnt be returning. After I told him our experience and we'd likely not return because the food was awful, I explained how burgers & fries, meat & bun plus fries, were all very dry, too salty amd bread cracked he just said oh Im sorry. I explained the high light of the visit was our server Gabrin, she was amazing she is only reason our experience was pleasant. However, instead of making it right or asking how he could make it right, all he said was, Oh I'm sorry. Well that's the reason, good restaurants close or lack patronage. Management should be on top of things and if clients are unhappy because their food was awful then something should be done about it! We gladly paid without fuss so he should have at least asked how he could have made it up to us.

That's why we gave him the opportunity 1st instead of just leaving this review. In this case approaching the manageron duty was a waste of time.

I hope corporate reads this review amd uses it to retrain managers how to listen when clients complain for good reasons.

This is not something we do often but when you value you hard earned money amd treat yourself out minimally then have experiences such as these, we think maybe it'd be best to eat better home cooked meals instead of going out to have a mediocre...

Update: I received a call from Brandon the original manager , he apologized and made it right. He was kind, respectful and really took ownership of the issue like a true manager. I updated the rating and service because Brandon made us feel like they cared.

I have had two experiences with this chilis . Once dine in when it first opened and once curbside. Our dine in experience service was great. What wasn’t was when my 6 month old had a blow out and an employee was on her break sitting on her phone for 15 min in the only stall that had a changing station so I had to go out to my car to change him instead she could hear me telling people I was waiting for that stall to change my child but continued to scroll on her phone. The second time I ordered curbside during my lunch because I work from home and my baby was home sick from daycare. The food I got was way over salted that I could not eat it. I called and spoke to Brandon who told me I could go back and get it re done which wasn't an option because I had to get back to work so he offered me a gift card which would take 2-3 days for an unknown amount or a refund and that would take 10-15 days. So I chose the gift card praying it wouldn’t be $5 for the $46 I spent when I couldn’t eat my steak or the big mouth bites. 5 days later still no gift card so I call and speak to another manager. I believe her name was Victoria. She says she will look into it and call me in 15 min. 4 hours and nothing. I tried calling her and they told me she was busy now and will hopefully return my call. I’m just out $46 on food I had to throw out because chilis doesn’t care. I am not trying to get free food I paid for something I could not eat. I would have been happy to take it back when I got off of work if that was the case. Let’s hope someone finally calls me back and if I actually do get...

We visited the new Chili’s location after avoiding Chili’s for years due to bad service. The appetizer of chips and salsa were great as always. Chips salted just right, slightly warm, and the salsa was a perfect consistency and flavor. We were here for lunch and tried the marg of the month, which happened to be the Shark Bite. If you like sweet, alcoholics drinks, this one is for you! One order was the Honey Chipotle Chicken Crispers with fries and corn on the cob. The chicken was cooked perfectly with a nice crispy breading. If you like a sweet and smokey/spicy type of sauce, you'll love the honey Chipotle. You can order them with the sauce either on the crispers or on the side as a dipping sauce. The fries were crispy, but not too much. The corn on the cob was sweet with a slight crispness and not overcooked. Chili's seasons their corn with a great amount of butter and sprinkled with pepper. Nothing needed to be added. The other order was plain Chicken Crispers with Honey BBQ on the side. The breading was seasoned very well, and the flavor was amazing. The rice was cooked and seasoned well, not mushy. The BBQ dipping sauce was excellent. Our order came to the table quickly and everything was fresh and hot. The atmosphere at this location just makes you feel welcome. Our server, Samira, was amazing! Always upbeat and with a smile on her face, she made our short time here a pleasant one. We enjoyed the conversation and laughter, it felt like we were hanging out with a friend. She made sure we had everything we needed, we were very grateful. The food is always good, but it is people like Samira, that will bring us back to Chili’s after all...