Domino's Pizza — Restaurant in San Antonio

For some reason, it seems impossible for this Domino's to get a drink order right. It has happened so many times, I'd really like to make the Franchise owner aware.

It absolutely ruins the customer experience. Not to mention the loss to the owner by having to give free 60 points..redeemable for a pizza. I dont want a free pizza...I want my drinks right. To their credit the last two delivery orders they messed up drinks, they brought them on a return trip. However this current time, they still didnt get it right and had to go back to the store for the last drink.

The food quality here is great...but as a pizza delivery place, even with the value I dont believe it is worth the continued frustration knowing...they are probably going to get the drink order wrong.

And if the owner is able to review my purchase history, this should be a concern considering the money loss on my future business.

UPDATE- ordered my "free" pizza with points from my previous issues...and it took 1 hour and 45 minutes..and was room...

Very disappointed with my order. I’ve been ordering from here for years. Recently I ordered on a Sunday, and what was a 45min delivery order according to the website, turned out to be 2hrs. I then had to go in the store to pick up my order since they pushed out my order another hour per the manager. The manager Kenneth, would not offer to compensate anything at all, which was very disappointing. To add insult to injury, other customers were coming in after me, and being given discounts or free sides for coming in the store. Other than the typical rewards and my offers which I’ve earned, nothing was offered and me having to drive in to pick up my order. However, what was even more disheartening, was hearing him curse at his employees.

Approximately 2 hours later after picking up my order, I get a call that my order was ready for pickup.

I don’t know what has happened here recently after hiring new management, but it seems they are extremely unorganized and overwhelmed, and it’s at the...

This dominos needs better customer service. I ordered pizza at 3:13. I had 2 pizzas. Nothing special plain cheese and pepperoni and black olive. I placed the order over the app and then I was told 22-33 minutes for delivery. I used they’re tracker which said it left the store at 3:29. Waited til 4 to call and see where it was at. The manager said the guy left with 2 deliveries and that he’s right around the corner from our apartment. I wait at the apartment gate for 20 minutes. The guy never showed. I called the store and the guy told me to wait til the delivery guy made it to check them. I requested that they remake them and I’d come pick them up as I live less than 5 minutes from the store. I honestly expected a 15 minute delivery as we live so close. As I sit her writing this the delivery driver has just now called and was wanting to drop off the pizzas 15 later while I’m picking up new pizza. That’s a total of 1:25 for a delivery that I live less then 5 minutes from. I will never...