Jimmy John's — Restaurant in San Antonio

Subject: Unacceptable Delay in Order Delivery

Dear Jimmy John's Customer Service,

I am writing to express my dissatisfaction with a recent experience I had at one of your locations. On [6/20/2024), I placed an order through your app (Order Number: 2740704386001135937) and was extremely disappointed with the service I received.

It took an entire hour for my order to be prepared and delivered. Given that I only have an hour for lunch, this delay was unacceptable and left me without adequate time to eat.

As a frequent customer who has always enjoyed the quality and speed of your service, this experience was particularly disappointing. I hope you understand the frustration this caused and take steps to ensure such delays do not happen in the future.

Regrettably, due to this experience, I will not be returning to this Jimmy John's...

Put in an order at 1136 and its been an hour. I tried calling them about 10 minutes before posting this and the line has been busy the entire time. The delivery drivers are typically on top of things but it seems the store itself isn't.

Would not suggest ordering from this store if you want timely service.

UPDATE: Went there in person to find out what was going on and it turns out they had a massive influx of orders. I did end up canceling the order. Overall, the food is good but due to it being one of the few places on post that can deliver without needing to request an access pass to get on post (Doordash, Uber Eats, etc) it can take an unreasonable amount of time...

Placed the order through the app and I got a call saying we lived too far away & they couldn't deliver. Placed the order again, making sure I had the right store. Come to find out out was the same store. We both are on base but It took me explaining where my address was located several times for them to finally get it. Food got here and I was very disappointed. I got avocado spread and there was VERY little on it & it was in one spot. I got a "giant" sub. It's suppose to have more meat on it but it didn't. The price for the sandwiches is not worth...