KFC — Restaurant in San Antonio

Update (next morning): After using contact us form and also filling out emailed survey last night, I received an email today saying my order was canceled and refund will be issued. Updated to 2 stars. Not sure if my email did the trick or kfc store canceled this morning but still a lot of unnecessary hurdles to jump to get a refund on something I never received.

I'll update this after visiting again I'm sure but I used the KFC app to order food for pickup tonight. 2 sandwiches, 1 bowl, sides. I drove up to drive thru and advised I had placed an online order and was immediately told they only have #13 and #14 (bowls and pot pies). The female didn't ask for my order information. I told her if the order can't be made can they cancel it and she basically told me that's on me to do. I explained I don't see anywhere on the app to cancel it and she said she was going to ask her manager. She then said to call the 800 number on the main app. I left.

Called 800 number on website, left me on an indefinite hold and ultimate came back saying the number is not available and to leave a message.

So I've been charged for a meal I don't have and I'm pretty sure I'll be on a lengthy hold again tomorrow to try again.

Almost an hour later, my order still says they are almost done...

This place does not close at 12 as stated. I showed up at 11:26pm and they had nothing made and for everything ( including a pot pie) they said it would be a 30min wait .......FOR A POT PIE! You know if you Google how long it takes you to make a pot tie from scratch is 28 min ......what makes me think they are not frozen and they just pop it in an oven ? I don't work there but I'll find out how long it should take them to put out a pot pie. They said they are working hard even though they quit 30min early and I'm sure it's because they already cleaned up and they are " done for the day" look I'm not complaining that they are taken 30 minutes for a anything on the menu, I'm complaining because they state they close at midnight and actually close 30 or more minutes early and give you a 30min wait time to make you go away. That's what I'm complaining about. Just say it ?! We are closed and we closed early.ok that's cool, I know fastfood sucks and I know they over work you but if you don't like it go somewhere else and let someone else actually do the job the way it was meant to be worked. If you can't take the heat get out of...

I have to say I've eaten KFC for many years until they started serving smaller pieces of chicken with expensive prices. So last night my wife and I decided to go see what's all the hip hop about this chicken sandwich from KFC, We ordered two orders of chicken sandwich (spicy). Well needless to say I was really disappointed 😞 first of all our chicken was not spicy at all. Then it was filled with so much grease we could not eat it. ( Squeezed the chicken and grease just came out). To me I think what happened was they already had chicken sandwich cooked and they redipped it to heat it up again leaving it way to greasy. It was just so awful 😞😞. Try to give it to my dogs and they would not even eat it. I guess I should of stuck to the real chicken sandwich at Chick-fil-A . And on another note, no one smiles anymore. If you don't like your job go find another one. Such poor customer service...