Update: over 1 year later no one has contacted me on from restaurant about review .. 6-17-25 today’s date
5:10 arrival 7:45 departure when we left
please read this may save you your taste buds..Because you'll need them for rest of your life . Ill start with the wait we waited entirely to long , your server Alonso nice person. Our wait for basic beverages like water & lemon and a napkin he never brought out when appetizer 40 min later came out is when we got our requested items by the server not Alonso .. Close to over a 2:45 hrs wait when meal came , the wait isn’t a problem if the food is prepared well I took Alonsos recommendation on the “la Chulata Kansan” them meal came dried out (pork) as menu mentioned : La Chuleta Kan Kan Guy Fieri's favorite! Extra large pork loin chop & rib fried to perfection with chicharron edges. "Sadly ,Your Pork loin chop was fried to point of the chop being dried out .. along with chicharron edges, the "Arroz Con Gandules” No flavor "..... Not only to mention after 30 min after our order was put in that one of our sides was out in the kitchen “Maduros” so we requested “monfogo” to replace that side .. he said he had to ask Omar? We then kindly told Alonso that to sub it with “tostones” a last choice... you think they would replace it with small upgrade .. NO , even considering who patient you are Keep in mind waited for our drinks order was over 45 min from bar, the bartender is Lost...He's actually googling drink recipes.. Alonso never came to give us refills on Water, I personally had to go to bar and get our glasses refilled by water, while the 2 young ladies across form us got water mixed drinks , and received the water we requested , big surprise no wait for food it came out promptly do to Alonso flirting with them.. I Know good Puerto Rican Food .. was it a bad night for your staff or waiter or cook . Maybe but bringing this to the attention This was Alonso's Recommendation ..not his fault its on cook or chef.. “la Chulata Kansan” Pork Rib Recommendation in which he expected someone to eat was not palatable, keep in mind you we waited over 1hr 45 min for a meal and it comes out dry as sand I have sides and tried salvage pork, it was bad dry, over cooked .. Sadly you advertise it being a culinary staple in your restaurant Guy Fieris Favorite ..This Was The Meal Over priced Piece of Leather Disguised In Kitchen Seasoning YOU call La Chuleta Kan Kan, toped off with bad service After metioning this to Alonso he came back and said that Omar , who is Omar ?? Even me telling them about the meal being as bad as it was Omar never came out to speak to me .. no effort to compensate or redo or discount the meal was attempted , was this your servers decision or Omar .. seem that either way they represent you company ..poorly .. I even wrote a note on receipt so a Mng, Owner , Lead to call me no call .. you don’t care … after doing some digging it seems your establishment has a history of bad service and over rated service and food .. and having servers handle you job as customer service.. and thinking that its ok to treat customers in the manner you all do. My review here on google could of been prevented by you if someone like "Omar" would of come out from hiding form the back and you staff was trained or you had more staff.. This is the big comprise , no compromise Good Staff + Good Food = HAPPY CUSTOMERS .. AND FOR LIFE.. learn this , live it .. follow it!!!
Dissappointed in you...
Read moreWe finally made it to a table at Luna Rosa this past weekend. I'm glad because we spent a LOT of time at said table waiting on our food. Luna Rosa is usually packed, which means a lot of people have high opinions of the place. Whether it be the atmosphere, drinks, or food is up for debate because, for us, the food and the drink weren't much to write home about.
We arrived on Sunday evening around 6PM. They'd already got the party started with a plena band, which we could hear 50 feet away from the door. Knowing how small and cavernous the place is from our other attempts to dine there, I was already on edge. Sure enough, the noise was ear-splitting as soon as you stepped in. Look, I grew up during the house music and "tumba la casa" periods of Spanish music, so I'm no stranger to damaging decibels of entertainment, but we weren't going to a club. When you want to have a dinner out with your family or friends, being able to hear one another without screaming is kind of ideal. Hell, we couldn't even hear the waitress over the noise. Just lowering the volume or something would've been great.
We ordered drinks: a piña colada, which was not acceptable by most Puerto Ricans' standards because it was watered down and lacked any rum flavor and a Malta goya. They don't serve lemonade, which is always my kid's go-to, so they settled for Sprite.
The wait for our food was borderline insufferable. There's a horrible feeling that you get when you're waiting an excessively long time for food and you have the sinking suspicion that the wait won't be worth it. That was the case with us. It took nearly 45 minutes from the time we ordered until our food arrived and my husband's order arrived 10 minutes after ours.
We order the tripletas (pernil, ham, and steak sandwich), el Guavate (pernil), and the Orocovis (fried pork chunks). Not only are most of these considered typical dishes of Puerto Rico, I make each of these dishes at home frequently, so we're very familiar with how they should taste, even on average. The resounding sentiment from around the table is that the flavors missed the mark. Puerto Rican food is known for its generous punch of garlic, sofrito, and onion and each of our dishes lacked that. The brininess of pernil was missing and my carne frita was just so-so. My kiddos thought the tripletas were devoid of the flavors they'd expected. The arroz con gandules was probably the most flavorful thing on our plates. It had a very prominent bacon flavor, but the rice was a smidge too al dente for us. I ordered the grilled veggies as my second side (you are allowed 2 additional sides with entrees, but not with the tripletas) and they had zero seasoning whatsoever. They were also extremely greasy for "grilled" veggies. The tostones that I ordered a la carte were pleasant. They were fried well and had a good amount of salt. When dipped in the mayo-ketchu, they were sheer comfort food.
I don't know that we'll return. As we were leaving we saw that the restaurant was featured on a Food Network show. I'm beginning to find that sometimes the price of fame may be a lax in standards or attention to detail. I'm hoping that what we had at our visit was not the best they...
Read moreVisiting Luna Rosa, a Puerto Rican food haven, was an unforgettable culinary experience that left my taste buds dancing in joy. Now I know why Luna Rosa was on Diners, Drive-Ins, & Dives! From the moment I stepped inside, I was greeted with an atmosphere that radiated warmth, energy, and a strong sense of cultural authenticity. The star of the show, undoubtedly, was the incredible array of mouthwatering Puerto Rican dishes that graced the menu. The menu boasted an impressive selection of traditional delights, each more tantalizing than the last. I had the pleasure of indulging in classic favorites like mofongo, arroz con gandules, and pernil. The mofongo, a medley of fried green plantains, garlic, and pork, was a flavor explosion in every bite. The pernil, with its succulent, slow-cooked pork that practically melted in my mouth. My husband ordered a “Texas-sized” plate, Chuleta Kan-Kan, that was so savory and large enough to have as a meal for the next day. Let’s talk about the drinks! The presentation of each cocktail was a work of art in itself. Garnished with vibrant fruit slices, edible flowers, and even delicate umbrellas, they were a visual delight of colors. I strongly recommend the coconut mojito and “La Doña”. You honestly can’t go wrong with any drink on their menu. What elevated this dining experience to a whole new level was the live music that enveloped the space. As I relished my meal, the soul-stirring rhythms of salsa, bachata, and reggaeton transported me straight to the vibrant streets of Puerto Rico. The restaurant decor showcased the rich cultural heritage that the restaurant proudly embraced. Puerto Rican flags, traditional masks, and musical instruments were tastefully displayed on the walls, celebrating the beautiful island culture. And let's not forget the exceptional customer service that added an extra layer of delight to the experience. The staff members were not only knowledgeable about the menu but were attentive, friendly, and went above and beyond to ensure that we felt welcomed. Even the owners greeted our table to ensure we were having a great experience! Luna Rosa Puerto Rican Grill y Tapas is a treasure trove for those seeking an authentic Puerto Rican dining adventure. The delectable food, pulsating live music, inviting ambiance, and top-notch customer service come together to create an experience that is nothing short of EXCEPTIONAL. If you're in search of a place that captures the heart and soul of Puerto Rican cuisine and culture, look no further than Luna Rosa- it's a flavorful fiesta that will leave you...
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