Panda Express — Restaurant in San Antonio

Update: 21 July 2024 Be prepaired to stand in line for at least 20 min if you walk in. I've been here 15 min already and still haven't been served. The main holdup is that the employees are preparing a lot of app orders and this is a majority of the effort at the buffet line so the walk in customers have to wait as the employees serve app and phone in orders. Panda Express really needs a second kitchen for this service. Since it takes twice as long as it should I'll only be coming in half the time!

Update: 16 July ‘22 Returned after a long while and was getting a plate to go. The older Asian man was “Shorting” me on all the food! He put in half the noodles they put for the customer in front of me! I requested more noodles and said I would pay extra. This same Asian man literally put a serving spoon (about 2 tablespoons) more, that’s it! He then proceeded to put meager amounts of the other items! I just left! There’s something very wrong with some of the employees at this location!

Update: 23 Dec 2021 8:30 pm The statement following this one IS NO LONGER the case! It’s too bad the great manager I mentioned is gone! Now this Panda is MEDIOCRE at best. The employees just don’t seem to give a damn! Their customer service skills are slovenly and utterly pathetic!!! As one trots through their buffet line they keep asking you if you “want anything else?” and after you say you do they tell you the next person will help you! They just asked me if I WANT ANYTHING ELSE twice! Why ask that if you aren’t willing to get me anything else? And after all that passing me off, twice, they don’t tell “the next person” what I needed, so, I have to repeat everything to “the next person!” IDIOTS!

3 Months ago: I just had a conversation with the general manager or shift manager. He’s a Vietnamese guy and a great person and no doubt a great manager! I expressed that I was disappointed because I couldn’t get any teriyaki chicken, after he asked if I wanted anything else. He graciously explained that their supplier isn’t sending enough chicken and other sundry items. Just the fact that he took the time and cared enough to explain made all of the difference. I can’t say the same for the young people that work for him (it’s a generational thing I suppose, not the managers fault…it’s rampant); they’re more aloof and indifferent and won’t even talk to you much less explain anything. A good employee or good manager makes all of the difference though! Because of this manger I will definitely return to this Panda Express and bring it my business. I was so impressed with his good nature and great personality that I offered to buy more food and wouldn’t you know it, the spring rolls were complimentary…and of course they were because that’s who he is! I have a feeling this man makes people’s day better everywhere he goes! Way to go Panda Express, YOU HIRED THE RIGHT MAN to manage! Sat 18 Sep...

I’ve never left a review anywhere before but I just feel the need to, today. TWICE now, I have called and the Manager, named Jeremiah, has gone above and beyond to help me out! Without even knowing who I am or anything... has just provided me with exceptional Customer Service! The first time, I wanted to order Teriyaki Chicken and chow mein for all 8 of my orders and for whatever reason it wasn’t showing up on Uber Eats so I called and he told me to go ahead and order something else and he would adjust it for me! I was a little worried but he came through. Then today, I placed an order and forgot to change the quantity on one of the bowls to 2 and I called to see if I could pay over the phone and have them add it to my order and give it to the Uber driver and once again, Jeremiah had my back. I assumed I would just pay over the phone but He insisted that he would take care of it!! Told me not to worry about it, that he would add it to my order! I love this Panda Express; they always have the best customer service and just wanted it to be known that Jeremiah is doing a...

This is this 1st time I have ever ordered from them through delivery. We have ordered for pickup many times and made sure the orders were correct before leaving. I ordered my daughter's favorite plate of honey coconut shrimp and 1/2 chow mein and 1/2 fried rice. I ordered mine with the pepper chicken peppered beef and lo mein. I also ordered 2 spring rolls and 3 crab Rangoon. The order came on time and was hot. But we did not get the crab Rangoon which I was charged for. Not a big deal until I had to go through a lengthy phone conversation with a worker, having to repeat my name multiple times, I offered to give her the order number on the receipt at least 3 times and she kept saying, "what was your name?" After more than 10 minutes she finally told me I would be refunded the cost of the Rangoon. Never an apology or anything else just "Okay?" "Okay." To top things off the beef is so tough it's almost inedible. I'm giving 2 stars for ontime delivery and...