Real Real Jamaica — Restaurant in San Antonio

This customer service was so unacceptable, this business does not even deserve me to address the food. Because no matter how good the food is, when this is how you act towards your customers, you do not deserve our patronage!

I placed an order with Uber Eats. Oxtails with two sides, choosing Bammy and Dumplings in the Uber Eats application. The business calls me to tell that they are out of Bammy. She asks whether I simply want double Dumplings. I asked whether I have other options to replace it, and am transferred to the manager. She restates that they are out of Bammy, and I tell her, yes, I am wondering what my options are to replace it. She starts raising her voice, telling me Bammy does not come with the oxtails entree that I ordered. I said that was how it showed in Uber Eats. Then she started yelling that there was a mistake on Uber Eats, that even if she had Bammy she was not going to give it to me. Referencing what her colleague told me, I said then it was fine, I would double the Dumplings. She then starting yelling over me, threatening to cancel the order. In my regular, not yelling tone, I told her I did not need her to do that, I was only trying to understand her. (I would have cancelled the order, were it not for my previous experiences having great difficult getting refunded from Uber Eats.) She continues to yell, "I will tell you how this order works. I do not care what Uber Eats says."

Anyways, the conclusion, which I only gave in because I wanted this to be over with- not because in any way I condone arguing and screaming at your customers, not honoring what your company has on a third party website, or employees giving conflicting information- was her shorting me a side. And at the prices here ($30+ for one dish including two sides), that is a...

I was really excited to try this place as we were in the mood for something different and their IG dishes looked so good. I would describe my husband and I are pretty adventurous when it comes to trying new foods. First impression of the place was that it’s pretty clean and well-kept, however for San Antonio standards, extremely rude. No one to greet you welcome you or tell you where the menu is or how to order. Because there were tables all around we assumed we could seat ourselves and we would be waited on. However the waitress seemed extremely annoyed and rude that we didn’t know the menu was on the wall and again no real greeting was ever offered. My husband and I both agreed that the waitress came off as rude. Still, I dismissed her rudeness and thought maybe that’s part of the Jamaican culture. My husband tried the grilled chicken and I tried the chicken curry. If you rather play it safe I would go with the grilled chicken, it is however pretty spicy and peppery. The curry I thought was delicious, but REALLY salty (coming from a person that likes salt). The steamed veggies were also good but also salty. In fact everything was really salty now that I think of it. The one thing that really turned me off from this curry dish is that all the chicken still had the skin and bones on it, So you can’t eat it without getting your hands dirty. A little like fried chicken except the gooey/slimy skin is pretty gross for me if it’s not fried. I would love to return to try some of their other dishes because they looked good but if everything is this salty idk. it doesn’t seem like a very friendly place so for this reason I may just pass on giving it another try. I would recommend pick up ONLY as they are not...

First I’m say I was very excited to see this restaurant yesterday because I couldn’t find a authentic Jamaican restaurant since moving to San Antonio 7 months ago. I come from south Florida aka Fort Lauderdale where everywhere you turn there is Jamaican restaurant to name a few Dutch pot,Donnas,carls seafood , golden crust .And also my family is Jamaican so I know the taste, so me coming from Fort Lauderdale and haven’t seeing and great places to get Jamaican food so you see how excited I was that I saw this restaurant. Now I bought festival which was really good and patty’s was really good too, my daughter want to go bk to get more. But I went for the oxtail, the oxtail was not good at all, the color didn’t look like authentic Jamaican oxtails there was no browning color didn’t taste any type of ketchup it was so salty no flavor but salt, and it didn’t taste like it was brown in a Dutch pot it taste like it was stewed or in a crockpot or something it was definitely not in a Dutch pot and they add potatoes and carrots like they make stew oxtail I gave it a 0 . I also got the fried chicken with rice and peas and oxtail gravy again the color of the oxtail was not good the sauce made the rice supper salty the chicken wasn’t bad but the plantain it was in so much oil that it was gooey plantain suppose to be fried lightly then place on a paper towel to get some of the oil of they definitely didn’t do that. I would not be going back I just make my own food, very upset. FYI when you go in the store you can smell the smoking of jerk pork which made me say this food finna be good it smelled so good I couldn’t wait but...