Viet-Nam Restaurant — Restaurant in San Antonio

This place isnt the place it was 10+ years ago. My family would make it a tradition to go here for a birthday or any kind of celebration. With the new ownership, the folks here don't know how to run a business.

We arrive at 4pm, we are literally the only customers there and my mother wants to sit in their larger round table because we order so much food where we run out of table space.

The waiter tried to tell us to stay at the 4 seater table, and I can tell he felt weird as we tried to sit elsewhere. He took our drink orders and within a few minutes the older female (I assume the owner) comes out and asks us how many people we have. Even though it's obvious how many we have, she tells us that she needs us to sit at the other table. She says they have 6 people coming and we need to move. We are the only customers there. It's a silly thing to start an argument about. We were gonna just leave even if we had placed our order.

It's not their fault their English is very broken. However, they have no business etiquette. The food prices have gotten expensive over the years and the quality of their recipes have gone down as well. It's a shame what happened to this place. It feels awkward here when communicating with the staff because we feel they are mad at us. They've even had multiple disputes with the restaurant next door: Van's Chinese about parking.

This is no longer the place we go to to enjoy a good meal and atmosphere. Instead, we walk on eggshells and have to watch what we say should the owners not be happy with the...

Had lunch at the Viet-Nam restaurant 3244 Broadway. Delicious food, HORRIBLE HORRIBLE service!!!!!!!! There were flies buzzing around. We borrowed a fly swatter and killed a few. They brought out our Spring rolls, appetizer. (Delicious). Then brought out what I asked to be put on the side of my entree. Then after awhile brought my entree. Then brought out another order of Spring rolls. We said we only ordered 1 order of Spring rolls, and these are not ours. They set them on our table anyway. Finally brought out my friends entree and someone had already had it and had poured black pepper on it. It had to be taken back by us. And demand a new one be served. We also had to get our own drink refills, water, and napkins. This is a set down be waited on restaurant!!! Then when it came time to pay the bill, they overcharged my meal by $1.00. Reasoning was it was now 10 minutes after 4:00 and the lunch specials end at 4:00. We had been there since 3:00. Then they tried charging us for the second order of Spring rolls that we had not ordered. ($9.00, and their internet menu says they are $7.00) We pay and are in the parking lot ready to take off, when the lady comes out looking for us. She wants us to come back in. I ask if it is to refund our money for such horrible service. Yes, yes. So we go back in. She leads us to our table and then starts pointing out what food would have been on what dishes and starts demanding payment for the Spring rolls that we DID NOT ORDER!!!!. We...

The food was terrific. I'm giving the 2 stars due to service. Make sure you have PLENTY of time because it will take forever to order, get to-go boxes and, and at least 20-30 minutes for the check after requesting it multiple times. Thismily run business or so it appears, which I absolutely love to support. However, my daughter and I stopped in here for some pho. They have 3 pho options and they all looked quite good. We settled on ordering 2 bowls of the #2pho combo, 2 hot teas, and an order of spring rolls, and gave our order to an ancient lady. After 30 minutes we were brought lettuce and cilantro ( never had that served with pho before, but okay) soon after the spring rolls ( they were great) . Finally got 1 cup for hot tea, and 2 bowls of pho. Ate our fill. Asked a young male sever for Togo boxes and he gestured that someone else would get them. Had to ask 3 more times and wait another 30 minutes to ring up our check. All in all we were her for approximately 1.5 hours, while on a very tight time schedule, most of it spent waiting and making multiple requests. IDK if the old lady insist on doing everything her way her self, or if the younger and male employees are just lazy. Btw, there was well more employees than the ancient lady and young male I mentioned . Food is good. Getting out and moving on with the rest of your...