I love Yardhouse, it’s my favorite chain restaurant. I’ve eaten at Yardhouse in Denver, Las Vegas, Austin, downtown SA, etc and have never once had a problem.

But this location is a different story. We brought my wife’s parents, who are from overseas (6000 miles away!), and we bragged how great this place would be.

We received terrible service. We ordered several appetizers and they didn’t put in half of them. Then when our entrees came out, half my order never came out, even though the food runner promised it was coming soon.

I tried to flag down waiters, bartenders, and even our waitress who all completely ignored us. I was literally trapped in the booth because of our infant daughter, and not a single employee would give us any help, even with me yelling and waving my arms and I’m pretty tall (6”1’). Finally I was able to caught a managers attention even though he was leaving work it seemed. He told me it was their busiest day ever, and was sorry but they were just so busy.

I thought that was pretty rude because I sat in traffic for over an hour, only to come to this location and find zero parking, so we had to hike a mile with an infant. Then we waited 25 minutes for a table only to be seated next to the toilets. With a high chair in direct path of the toilets, so every single person in the restaurant can squeeze past our baby.

So I don’t feel bad that you are “too busy” to put fries out with a hamburger. Hamburgers generally come with French fries in most civilized establishments last time I checked.

The manager comped our meal because I told him about certain appetizers that never came out and better not be on our bill. He went to check and returned saying the bill was taken care of. This implied to me that they charged us for those appetizers but never delivered them.

The tables surrounding us seemed to be seated after us, served faster and they even pay up and leave, while we are still waiting to get enough food to eat here. They really dropped the ball and I will never return to this location, I’d rather drive to Austin instead and get better service.

Pros: literally none. Cons: burgers without fries, parking is impossible, food forgotten by waitress, staff is unhelpful and ignores you, they’ll try to seat you next to the restrooms with an infant seat (who does that??), manager is too “busy” serving other people so I should accept poor service, 3 appetizers you may never receive. No fried chicken, no onion rings available. Music way too loud.