Lovesac — Local services in San Antonio

TERRIBLE COMPANY! I CAN NOT BELIEVE THE TERRIBLE CUSTOMER SERVICE FROM THIS COMPANY. We order 13 sectional pieces plus two tables that came in 45 boxes. You would think for the amount paid (over$14k) for these couches, this company would offer "white glove service" & pick up for the boxes it comes in. We honestly wanted to return everything, but in order to return theses couches.. We would have to take everything apart and place back into 45 boxes! NOT TO MENTION, these couches aren't as comfortable as they look.

We also purchased a couple of accessories, but decided they don't work well. The tray table is absolutely useless. We emailed the company, twice, and never heard a response. Finally, after two weeks of silence, we called. It took 30mins to finally reach a representative to get shipping labels for the accessories we want to return.

I can't express how much I am disappointed with this company. I wanted to love them, but I definitely don't. I would never order from this company ever again, and shared my experience with everyone I know. I Highly recommend other companies that offer better and comfortable sectionals with white glove service and clean up. Not to mention better customer support as well.

Lovesac, do better! You've been around long enough to offer better services for the price point of your product. Also, don't have your sales people say it's 0% interest when that's a lie. It was 34.99% with the company Lovesac is using...

Customer service 5 stars, very helpful. I had to call for help SEVERAL times while attempting to assemble the 7x8 sactional. It arrived in multiple shipments and the boxes are huge and heavy- ZERO stars. No pro assembly option- ZERO stars. I wanted to stop and send it back multiple times during set up just because of the frustration of it all. The videos they send are not helpful. I love it now that it is together. But when and if I move, the couch stays. Not only will I not go thru the agony of assembling it again, I’m not even changing the arrangement, which negates the modular functionality of it. Laying on it with the subwoofer system setup when it was all over with- 4 stars. Velcro is pretty sturdy, but the cushions do move with getting off and on, especially with deep seating and the ottoman attached- 3...

Went in to waste some time while the fam was shopping. Been looking at LoveSac since they started and only sold beanbags. I was extremely impressed with the new direction of the company and more impressed with the layout of the showroom and my salesperson, V. She was young so I wasn’t expected to be sold or even her level of knowledge to be able to sway me. I was wrong, she completely answered every question I asked with full competence and enthusiasm. Not only did she work with me, but the work continued over the next few days through unsolicited text messages and calls, started by myself. Lo and behold V was able to complete my complex order, plus we upgraded to much of the products that are available for our needs. If it weren’t for V, we would not have made this purchase, point blank! She is...