Chipotle Mexican Grill — Restaurant in San Bernardino

I went today to order Chipotle. I ordered 2 burritos and 2 build your owns. I feel I was discriminated against financially for a medical disability. My medical team is telling me to eat in a specific way for GI reasons. I am working with a GI surgeon, dietician, nutritionist, and primary care physician , and we are trying to get a medical situation under control. I'm a 100%service connected disabled veteran, and being told for the first time ever since eating at Chipotle since 2004 i have to pay for additional toppings that are considered free on burritos. I got shredded cheese and green salsa on the side.

The employee that made my food told me I would be charged, but then he changed his mind after he went to the back of the store to ask somebody and he comes back and says "it's ok, no, you're good, you won't have to pay for it." But then another gentleman who I think his name is Ethan, According to my receipt, came in from the lobby area, Who did not hear the conversation and said he has to charge me because he has to follow the rules. Even though I told him I've never been charged since 2004, I get the same thing every time, and this is the first I've heard of this charge of free items for burritos.

I obviously did not want to get into my medical history with a line Full of people watching me during lunch rush hour, So I just paid my bill and left very humiliated and discriminated against with a medical disability I have no control over and I'm being financially taken advantage of while being on a fixed income (I'm disabled and can't work due to my disabilities).

I have never been charged for extra toppings on the side of my burrito in the 19 years I've patroned Chipotle, with the past 7 years being at 1092 Hospitality lane ste B San Bernardino CA 92408.

For the record, allow me to explain what is in my burrito, and you let me know if this is excessive. Standard serving of white rice, steak, and corn salsa inside of the burrito. Shredded cheese and green salsa on the side containers. These would be considered free items if they were all on my burrito, but my doctors are having me eat a certain way where I need to bird pick at the food for GI reasons.

I should not be forced to pay for free toppings because I medically need to eat my food a certain way. This location literally sits next to VA Loma Linda and Loma Linda Medical University. I'm pretty sure people have medical issues. Nobody's trying to get over on your side items. I paid $40 for my food and have always received free shredded cheese and salsa till now. This was a very humiliating experience.

I spoke with corporate to filed a formal complaint. I also filed a formal complaint with the American w/Disabilities Act for discrimination. This is not ok and no where on your menu does it state this made up rule of being charged extra for what Chipotle has deemed...

A recent visit to a Chipotle restaurant left me with a lukewarm impression, primarily due to subpar cleanliness standards that failed to meet my expectations. While the food itself was satisfactory, the glaring issue of cleanliness cast a shadow over the overall dining experience.

Upon entering the restaurant, it was immediately apparent that cleanliness was not a top priority. Tables were littered with crumbs and spills, which gave the impression that they hadn't been thoroughly cleaned in quite some time. The floor had noticeable dirt and grime, suggesting a lack of regular maintenance. Additionally, the condiment station was in disarray, with various toppings scattered and overall disorganized. This lack of cleanliness was not only off-putting but also raised concerns about the general hygiene practices of the establishment.

Despite these cleanliness hiccups, the food at Chipotle was passable, albeit unremarkable. The burrito I ordered contained a decent variety of ingredients, but they were not as fresh as I had hoped. The meat lacked that desirable tenderness and seemed somewhat dried out, while the vegetables lacked the vibrant colors indicative of optimal freshness. Furthermore, the portion sizes were inconsistently proportioned, leaving me feeling somewhat cheated in terms of value for money.

In terms of service, I found the staff to be polite and efficient, albeit slightly detached. However, this was not enough to compensate for the lackluster cleanliness that persisted throughout the restaurant. It was evident that a more rigorous approach to maintaining a clean and inviting dining environment was sorely needed.

All in all, my experience at this Chipotle restaurant was a disappointment due to its substandard cleanliness. While the food was average and the service was adequate, the neglect of basic cleanliness standards overshadowed any positives. I sincerely hope that the management addresses these issues promptly to ensure a more enjoyable dining experience for...

Firstly I want to say that this location needs some improvement severely in every aspect from the food to atmosphere.

Food: at the first glance of how the food is being prepared I can see the the chefs do not practice cleanliness every time that I have gone I notice the there is spilled food on their countertops and not cleaned properly after being used. When food is being served there is spillage that occurs and some of the employees cross contaminate the foods. When dining in the tables and dining is not maintained and nor cared for. I think some of the employees need the proper training and should be provided immediately!

Service: This has been an area where they do a decent job. Some of the employees do a great job of greeting and meeting the customers needs. Throughout my many experiences dining at this location the employees that have attended me are super helpful and knowledgeable. Although my experiences with service have been good I have acknowledged some other customers haven’t received my same experience.

Atmosphere: overall the atmosphere could use a lot of help. Management needs to step it up because this is sadly one of my favorite places to eat at and I don’t feel comfortable dining in due to...