Geek Squad — Local services in San Bernardino

My 47 inch LG TV went out and the technician had to come to the house to repair it. He did a great job, but the scheduler was an idiot! The first day my appointment was from noon - 4:00. Nobody showed up, nobody called to reschedule. What a waste of time since I had to take off work. That evening I called the 800 number and after holding for 10 minutes the agent told me she didn't know why the technician didn't come. There was only one note to reschedule my appointment. She promised the technician the following day from noon - 1:00. Whew - during my lunch hour. That morning the technician called to confirm noon - 1:00. Great! But guess what, by 1:30 he hadn't shown up. I found his cell phone number and called to find out where he was. He had 3 more appointments ahead of me, and when I asked him to please come to my house next he did. After he replaced 4 capacitors the TV worked fine. Then the technician told me he still had 4 more appointments to go and he was supposed to get them all done in an 8 hour day. Because he had to drive from my house in San Bernardino to Calimesa, Beaumont, Banning and Big Bear there was no way he was going to be done by 5:00. The scheduler doesn't give a rip about customer service or inconveniencing people who take off work. They're idiots! I hope I never have to call the Geek Squad repair...

Alex saved the day, the birthday to be exact. We had ordered a gaming PC from Amazon which by the way was supposed to be delivered on my son's birthday Saturday 5/22 but didn't arrive until the following Tuesday. The 4 day delay alone got the stress level elevated big-time since the $900 had been withdrawn from my bank account and no PC, then to send it off the charts after unpacking it we find IT DOESN'T WORK .!!. Somehow Windows10 had crashed before we even turned it on 🙄. At first the Greek squad was a bit reluctant & not sure they could help because the serial number no longer comes on stickers it's located in the mother board electronically. So Alex asks "so tell me what's the situation, how long have you had this PC" after telling him we just got it 2 days ago and the birthday disappointment and how upset this has made us he assured us he would get this taken care of and in less than 2hrs had the gaming PC fully operational and heres the kicker, he did it FOR FREE !!. THANKS AGAIN TO ALEX and the Best...

Geek Squad team (GS) - Cameron and Matt. I waited for my email survey but never received one. I felt compelled to find a way to express my complete satisfaction and positive experience with Geek Squad Team Members Cameron and Matt. Cameron’s dedication and professionalism during the appointment phase and on appointment day mounting two TVs were appreciated and did not go unnoticed. It was reassuring for Cameron to communicate to me what I needed to do to ensure a speedy and uninterrupted service appointment. The patience Cameron and Matt displayed explaining the TV activation process to my 80 year old mother and me was beyond awesome and respectful. Thank you Cameron and Matt Geek Squad members for an easy and enjoyable learning experience. You both represented the Best Buy corporation and specifically the Geek Squad Department in an excellent professional manner. Five stars for Cameron and Matt (Geek...