Burros & Fries - Kearny Mesa — Restaurant in San Diego

This was my very first time trying Burros & Fries, and honestly, I’ll never go back. The customer service was terrible. The cashier had a bad attitude and was completely unprofessional. What really crossed the line was when he accused my 7-year-old daughter of stealing soda from the drink dispenser — when all she got was ice because we brought her drink from the car.

He was being so nosy but somehow missed me walking out to grab the drink. I even went as far as pulling the empty soda bottle out of the trash just to prove it, and he still tried to charge me for a drink just because my daughter had ice in her cup. It was humiliating and uncomfortable, especially in front of other customers.

I don’t know if it was racial profiling or just poor customer service, but either way — that experience ruined it for me. The carne asada fries were maybe a 5/10 at best. Definitely not worth the attitude or the energy. 👎🏽

I truly hope this establishment has cameras so management can review the footage from 10/12/25 around 2:30 PM and hold that cashier accountable for accusing my 7-year-old daughter...

I first went here in 2022 and 2024 when I ordered the chili verde plate which I thought was vegetarian. It definitely tasted a lot like the salsa because the whole plate is literally salsa. I usually get two sides of beans because I do not do rice.

Tortillas could use improvement here because they fall apart easily. They are similar to Guerrero and Mission in that they do not hold up too much.

The second time that I went I bought a veggie burrito and ended up not eating the rice or the lettuce. Honestly, I do not eat iceberg lettuce which is common in Mexican food. I am more of a fan of Romaine lettuce.

That is where I noticed that the wheat tortilla was too dry and weak to stand up to the burrito filling. It would have fallen apart if I ate it whole.

Customer service was really decent, and the female was vibing with me.

I would give it another try because of the fact that they have wheat tortillas which is unusual at a Mexican spot.

I would recommend trying it...

Ordered from the relatively uninterested cashier, which was fine. Went to sit down, and later they called out my order at the counter. I’m currently disabled and there was no way I could pick the item up. Cashier just stared at me then left it there. There were no customers waiting for them to tend to. Another customer helped me. Another issue are the tiny fruit flies everywhere. Last is the mind boggling music noise level coming from the kitchen mixed with the music playing over the system. Food was just okay but definitely much better spots literally a stones throw away. Should have known this would have been bad when I saw they serve pepsi. I’m telling everyone to...