IceChurro — Restaurant in San Diego

Probably the worst service I’ve ever experienced in a quick serve location but hey, when you’ve got 4 people crammed into a 6 x 3 foot space for hours I suppose that’s understandable.

I stepped up to the kiosk but then the person at the window completely their order so took one step to my right to face the order taker.

While I was in front of him he told me to go order on line and attempted to call up the person behind me. I said, “or I could just order with you since I’m next in line and standing here”.

He then asked if i could move over to other could use the kiosk (that wasn’t blocked Ked and fully assessable and that no one wanted to use).

I ordered the plain churros in ice cream w: carmel .

After ordering and providing a phone number we were buzzed and an Oreo ice cream came our way “number 11” was called. I said I was #11 but hadn’t ordered Oreo as I hate Oreos. The employee kept arguing that this was # 11 and said I ordered at the kiosk, which I had not - I ordered from the rude employee on the other side.

The correct order was finally provided and it was actually really good. The service experience was so bad however that I’ll...

The employees, two men, were extremely rude and made us wait much longer than necessary for our orders. I received a text message my order was ready, went to the window, and they then pretended my order was not made. I could see it. We were the only customers at the time and our orders were sitting there, melting. They purposefully handed us cups overflowing with melting ice cream, and had an attitude the whole time.

I had a really big craving for this and was so disappointed with the experience that I really don’t want to return. I don’t think anyone would enjoy that type of horrible service, and folks have a right to know that’s all they can expect here.

The churros were good, but too small. Maybe it was the service, but it didn’t even taste...

First time customer. Never again. Customer service was flat. Asked for fresh churros, given fresh churros with hardly no cinnomin and sugar. I went back and asked for fresh churros again with ci⁶nnomin and sugar, given not fresh churros. Workers (males) appeared as if they didn't want to give fresh churros in the beginning and end. Female acting as if she had to wait for an ok from the males. I will never return back but customer service training on respecting customers when they are not happy with what they bought occurs. As long as there is not disrespect coming from customer to employees, options of money back or provide fresh churros when asked for...