Pastiamo — Restaurant in San Diego

So, the food and prices were great but that's probably the only good there. The accessibility is terrible, anyone in a wheelchair couldn't make it to the restroom in the chair, you'd have to park the chair in the hall and walk all the way, there's clutter in the halls, the door doesn't actually lock, definitely not accessible and a fire hazard. The seating is patio style but the only heater out there had no propane and it's cold in the evenings. The man at the counter has no customer service skills, it's giving..he's an in law working for the family business but doesn't really want to be there. He didn't greet us, just gave an awkward look while we decided on our dishes, and twiddled his fingers, like he was annoyed. The lady in the back was doing the food preparation but she doesn't have any social skills, either. A fellow customer was more welcoming than the employees. The patio seating was really bare minimum, there was an Italian man sitting out there talking on the phone the whole time, not necessarily an ideal atmosphere. They seemed to be somewhat friendly to the white population but act like they've never seen people of other races before. Great food but we won't be visiting again. Customer service and hospitality go hand and hand, you greet your customers, offer recommendations or help picking something, and although they aren't traditional waiter, they should still check in on...

Sadly, it was a poor experience with good food. We received no greeting when we entered the restaurant and we were the only people in there. The person taking our order kept looking at his watch while we were making our decision. Again, there was no one else there so we weren’t holding up the line. Didn’t offer any suggestions or explain we could get pizza and other items at the little shack outside. If your establishment is anything other than a traditional sit down restaurant, they should offer an explanation of how things work. Just sat in awkward silence while we chose. Another patron came in and they greeted him warmly. Wish the actual staff would take some etiquette lessons from their customers and smile or say hi. Also their wheelchair accessibility is awful. There were obstacles like empty boxes, and shelves on the way to the restroom. We had to park me a few feet from the door and I had to hobble in through the obstacles and the door didn’t lock. My family is black and Mexican and it did not pass me by that the only people they made an effort to be kind to were the lighter skinned patrons. Do better...

Ordered a Pesto Caprecce (with parmesan), Bolognese Rigatoni (no parmesan), and a Margherita Pizza. Both pasta serving sizes are light so adding on a side like the pizza is recommended. The Pesto tastes very good and a lot of basil flavor comes through The Caprecce pasta is not too dense but is also very thick and firm to eat; not only is it visually appealing but also pairs well with the pesto. The Bolognese Rigatoni has a similar quality of pasta to the Caprecce, the Bolognese part tastes very hearty with visible pieces of meat. The Margherita Pizza is a very simple thin crust pizza with lots of delicious tomato sauce and mozzarella cheese. If you're looking for a small add-on side, this pizza is a good pick. There is outdoor shaded seating in the adjacent space but beware if the weather calls for rain. Parking can be a challenge as this is PB so consider looking for parking as you begin approaching the restaurant. There are a few spots in front of the restaurant but they tend to fill up quickly when...