Truman and Maclay — Restaurant in San Fernando

I’ve never been treated the way I was treated today. I ordered a matcha iced latte with vanilla syrup and when took a sip it was so bitter. I thought by going back and not even complaining about but by just ASKING for a small amount of vanilla syrup I wouldn’t be a bother but this unappealing barista by the name of SAM was the most rudest and un professional barista I have ever come across. When I approached her and asked for a little vanilla syrup in a cup she RUDELY said “It’s going to be .70 cents!” I was so confused not because of what she said I could have even given her more than .70 just to make her day a little better, but it was with the TONE and condescending smile she made. The worst part was that there WAS PEOPLE that heard who were around me and even THEY shook their head. She then offered me “Splenda or some sort of sugar” knowing I was going to say no! She smiled and was “Okay!” And turned away. I then went back in line to PAY for vanilla syrup, a JOKE. When it hit me I ALREADY PAID for my coffee? Why should wait this LONG LINE an pay for this?! So I went back and said “You’re charging me even after I paid?” And she acted as if she “couldn’t hear me” and asked “What?!” And I had to repeat myself it was the GOING BACK AND FORTH for me. Sam at this point just give the 2 splashes of vanilla syrup! It’s not that serious and IT DOES NOT COME OUT OF YOUR PAYCHECK. She finally gave me a splash of it in a cup. However, this message has a for Starbucks. INSTEAD OF FOCUSING IN CHARGING FOR EVERYTHING TOWARDS YOUR CUSTOMERS I WOULD IMMENSELY RECOMMEND YOU PUTTING YOUR BARISTAS IN INTENSE CUSTOMER SERVICE TRAINING. There’s other people who don’t take these kinds of things lightly and will feel DISCRIMINATED. Just putting it out there. It’ll save...

Omg, I am beyond grateful with Desiree. Okay, basically I am suffering with the covid vaccine side effects, my throat is killing me and I am too sore to more my arms. I decided to get a gooood hot tea for my throat, but sadly the one I wanted was not listed on the uber eats app. After explaining what was going on, Desiree did above and beyond to help me out, along with the shift supervisor. Customer experience at the highest level. I am going to make sure she gets the recognition she deserves. ❤️...

I went in at 10:38 thru the drive thru and when I received my drink it tasted sour. I went back inside for them to only give me the same drink they said they remade. It tasted the same I believe the milk was expired I had to throw out my drink and I spent more like $20...