El Burrito Express 2 — Restaurant in San Francisco

I had been coming to EBX since they opened 30+ years ago. They are walking distance from my house. Very convenient. The food has been consistently excellent. The service has been consistently not great. I used to visit EBX once a week, sometimes twice a week for as long as they have been opened. I guess you would call me a long time customer. I pretty much ordered the same thing for myself and my family and the food was always good. Unfortunately, I would say 2 out of 4 times they would get my order wrong. A lot of times I wouldn’t notice the order was incorrect or something was missing until I got home. I would have to walk back and let them know the order was wrong. I was always pleasant , even though this was a regular occurrence.

About a year ago. I did my usual weekly visit. I got home and my burrito was missing . I called them and let them know. No apologies just “oh, you can come back and pick it up”. I just got home and didn’t want to walk back and wait for my order that should have been done correctly the first time. I just said forget it and can I get a refund. (No refund as of yet) It has been over a year and I haven’t been back since and don’t plan to. It’s not worth the aggravation. I’m really bummed because I really like the food and EBX was my family’s weekly go to for good take out food. I know this is an issue with other families in the neighborhood that go to EBX. The same thing. Foods great but, they can never get my order right. So, I know it’s not just me.

Also , the one employee that’s usually at the register taking orders is so unpleasant. She’s been there for years. Never smiles. Like I said I have been coming to EBX for 30+ years. Never a “hi” . I always feel like I’m inconveniencing her. I always say “hi” to her and she barely looks up and acknowledges me as a customer. She always seems like she doesn’t want to be there, Like I said , I will take my business elsewhere where at least my business is appreciated.

I have been going to Cumaica coffee shop for about the same time as I was going to EBX. They know my name and always, always get my order correct and are SUPER friendly.

For other long time customers. Please take a moment and make sure orders are correct and you at least greet all...

I was in a rush so today I decided to order to go. Something I consider very convenient. I've been craving chicken fries for a while so today I knew would be perfect to go and grab them. Anywho so I called and placed my order. The lady who answered the phone didn't sound phone trained nor inviting, almost changing my mind or rather or not to continue to place my order. But I'd rather fix my craving. Before I hung up she told me my wait was 10mins. I got there within 5 with some time to spare so I went to process my transaction, instead I was greeted with some disappointing news. The machine has been down, some very important key information you would like to communicate over the phone. Before I went out my way to travel in the direction of the place to then satisfy my hunger that still isn't getting met. Disappointed customer due to lack of...

It was lunchtime and I was hungry. I was walking by this restaurant and saw the little boy had a hard taco. So I went in and ordered two hard steak tacos. I've been asked the cashier. How long would it take for the tacos and it's to go? She said 5 minutes. So I stepped outside smoking a cigarette went back in my tacos were ready. My work is 1 block from this restaurant So by the time I got back to the front desk. I started eating my food. The tacos were cold. The tacos were stacked on top of each other which then made them soft tacos. All of the cheese and the sour cream and the salsa was on top of the tacos. The meat was cold didn't even taste it didn't even feel like they put it on the grill. I will never ever. Go to this restaurant again. I should have kept going to City taqueria literally...