Players Sports Grill & Arcade — Restaurant in San Francisco

The hostess was nice and welcoming. When we sat down our waiter apparently had an attitude. I would mention his name, but he didn't give when he approached the table. We asked him what drinks were offered, he pointed to a menu on the table. We asked him if that meant the drink options were in there & he mumbled (as in yes). He brought our drinks, when asked for straws (a sin) he gave one hadn't been open & one that was unwrapped. The drinks were nasty, so when he came back, we asked that he bring us different drinks. He looked at us as if we were making it up. He brought our drinks back, I asked for another straw and he had an issue with that. Our food came out, I had the lasagna, which it was old & obvious to the last and look that it was old, and had been reheated. Not once did the waiter come by our table to see if we were enjoying our meal. However, he made time with the table behind us and carried on a conversation with them for several minutes. I asked the food runner for the manager. The waiter then walked up to us and sarcastically said, "the manager will be here". Once again, not once did he ask about our meal, etc. When the manager came, I informed him of what you just read, and he said "the bill is on me". When I asked about the waiter he stated he was too busy to address it, but he would. I believe he was full of it and it didn't get addressed. This is also the same manager who apparently was too busy to sanitize a table before seating the next guests. I will not eat here again,...

If possible I’d give zero stars. This restaurant was ATROCIOUS. We’re frequent bay visitors, always spending hours of our visit at the pier. This is hands down the only time we’ve received genuinely horrible service. They had no waitlist or efficient wait system, we all had to stand there in a cluster of other diners while the hosts seemed confused. The restaurant was filthy, and the bathrooms disgusting. When we were finally sat and received 2 out of 4 of our drinks, they were flat sodas. Our appetizer was okay, not great. We sat there forever without our server coming back to take our orders, still waiting for our other two drinks, and a huge barking German Shepard seated two feet away at the bar. The bartenders didn’t seem bothered as one of them filled up his glass from the beer taps multiple times and proceeded to chug it. It overall was a sketchy vibe so we decided to pay our tab at the bar and leave. The bartender proceeded to try and charge us for the two blended drinks we never received. When we asked for a corrected tab, he was very short and sassy and then made a show of pouring the apparently blended drink that had been just sitting on the bar melting, into a glass in front of us. The drinking bartender proceeded to drink from the bar throughout this. Finally we were able to leave, but not after having to pay 20$ for two flat sodas and meh potstickers. Save your money and go to Pier Market or one of the multiple other eateries...

On my visit, we walked into the arcade with our almost two year old daughter and a friend we brought to CA with us on a trip, and the place seemed really empty. We were greeted with a confirmation of a 10 minute wait and we agreed. After 20 minutes they got us to a table finally. We didn't even get spoken to for our drink order until about 30 minutes went by, and asking about their coffee drinks with the section they have on the menu, and nothing available but plain coffee. Alright, okay. That's cool, but then I asked for a diabetic coma amount of sugar and cream, I just like it that way, and they brought me milk but didn't know where they had sugar at. They didn't have any options for a dairy allergy for my kid, but they at least had French fries she could eat. I had ordered their fettuccine Alfredo with grilled chicken, and it was pretty good, but it resembled a taco seasoning on the chicken. Their fries were the amazing part of this and is the only reason I'm giving them the 3 stars, because with how long we waited for every thing from arrival to bringing out our food, it definitely ate the whole 20 dollars I paid for parking for 2 hours and had to pay for more time just to avoid a fee to get back to my car. I wish I would've hit another spot for food, but gaming seemed neat and like a more fun and less serious atmosphere, but this was way too slack for me and seemed as if they needed...