Reem's California Mission — Restaurant in San Francisco

I had an average experience last week, but I want to give them another try, that may be it was a bad day for all of us. As far as service goes it is a stand up order at the front situation and when I had a question the man behind the counter left and went into the back, I read over the menu and thought I was ordering a wrap called Shakshuka as there was nothing really saying it wasn't, my bad for not asking questions. My spouse ordered the falafel wrap and we both ordered coffees and sat down. It did take at least 10 minutes for our coffees to arrive one being a cardamon that my spouse did like, and my Americano tasted good. Now after 5 more minutes my spouses wrap arrived at the table. Then we waited and waited and waited, after waiting almost 25 minutes I asked the food runner who spoke no English that I dont have my food, then I waited another 5 minutes then my eggs in a skillet in sauce with a pita came out. Thats when I burned my mouth on scalding hot eggs that were over cooked and then I had to wait another 10 minutes for it to cool down to eat. The pitta tasted yeasty. After trying with a burnt mouth I could not taste my food, I was pissed at both the food and service and no one saying it would take 30 minutes to get the food nor apologized for forgetting my order in the oven. I left disappointed at the meat choices and wondering if it was a one time thing or would I go back. I would visit again with the Inkind App discount, but other than that its simply overpriced and not worth it. I've attached my Inkind referral code if you would like to try and get a discount on your first order. Just avoid the Shakshuka and you should be fine or at least let it cool a few minutes. On a positive note, the space is very cute, bright and a great view out to Mission Street. Also, we did find free parking a block away on Shotwell that avoided paying parking meters and was 1...

Lebanese from Canada here, where I’m very lucky to have a large Arab community up there with LOTS of delicious and cheap shawarma spots. I’ve been excited to try Reems for over a year since I have been following their IG . Yesterday I made a pretty large order over the phone. I ordered the Pali kali, the batata harra, baba ghanoush, damascus lemonade, and the lamb sandwich. In all honesty, the meats were well cooked and flavourful but was overall disappointed with the food in general. The most delicious thing we ordered was the baba ghanoush. That’s like going to a Mexican place and saying the best part was the salsa :( Pita was too dense and doughy. Prices were very high for small portions but I was so excited to try it that we gladly paid. I will add that the gentleman who helped me was very nice and we had a good chat. However, this part really left a bad taste in our mouths though- 20% non negotiable “worker’s resilience charge” found this on the bill- was never warned over the phone or asked if I wanted to tip. I just picked up and I don’t typically tip for pick up. After going home and looking up the charge- I appreciate the cause for sure but my problem was the lack of transparency and they just put it on the bill without any notice what so ever. If they would have asked me and explained that the charge goes to the workers I would have gladly tipped and donated but it was the way they snuck it on the bill that I didn’t like. I’m sorry but this is not Arab hospitality and I couldn’t recommend this...

Nothing was terrible but nothing really amazed me.

The manaeesh were very thin crust which I liked, but the dough was fairly dry. I ordered the meat option and I literally couldn’t taste or see the meat. I know that the Palestinian version is lighter on the meat than the Lebanese style of lahm bi ajeen, which is why I typically prefer it, but it was maybe a tablespoon (if that) of meat on a whole order, mixed in with sauce that obfuscated it completely. Kind of insane that it’s $13.

The shakshuka was great. The eggs were cooked perfectly and the sauce + bread were really great.

The ful was okay. Could have had more garlic in it rather than cooked garlic on it, as well as seasoning and veggies in it. It was a bit bland.

The cold brew tasted great but I think it was hot coffee thrown on ice (which was consuming because it’s cold brew), because the ice melted by the time our food arrived and then it was just diluted room temp coffee.

Overall nothing was terrible, and I understand SF rent, permit, and insurance prices. The issue wasn’t the price, the issue is that they seemed to skimp. I also found it weird that the tip of 20% was added in already, which isn’t the norm for a fast-casual type place that encourages you to order from a QR code on your phone. I would tip that much anyways but the obligation isn’t known until you’re going to check out on your phone. There was also a nominal carbon offset fee… also odd, and where they put that money towards isn’t listed on...