SanJalisco Mexican Restaurant — Restaurant in San Francisco

Ok I'm going to try not to be cruel and this is a late post, but the truth is the owner doesn't care and it's obvious they're cutting corners by microwaving and freezing pre-made food. Listen if you gave this restaurant a 5 star you need a taste ✔️ because the food is bland and I'm positive they're using leftovers as well. I ordered the combo 2 sopes and a flauta. I have never in my life seen any of our people flood a green salad mix that looks like it's bagged on top of sopes. The amount of greens on the sopes made them dissappear under a flood of tasteless sauce. The sopes were hard on the edges and thin in the middle. The flautas weren't fleshly made either because they were hard and chewy the meat was hard and chewy. The rice had to be at least 1 or 2 day old rice microwaved. The only thing edible were the beans. I asked the young waiter if they microwaved my dish which he hesitated and said no. I knew he had to be lying I'm sure it's not his fault but then I witness him put a bag of chips in the microwave. That made sense as to why our chips tasted a bit stale. My cousin ordered the menudo it was 👎👎👎👎 😒. I actually noticed that the mendoza juice looked a little bubbly through out which actually means that it's going bad and bacteria is growing. I'm shocked no one has bern in the ER after eating here. I feel bad because this restaurant has the potential of being a 5 🌟 if they prepared the food the day of instead of using left over hard rice and frozen pre-made dishes. Most people who gave 4 to 5 stars probably don't know how to cook or a tipsy because it doesn't add up. When I complained I was offered a replacement but I refused because none of the food was good so am i going to get a replacement of dishes that aren't good but I didn't get a refund even though I didn't eat my food well only ate the the beans and my drink. The host looks like she has a chip on her shoulder and didn't refund me. I will never go here again.

FYI it is illegal to charge a credit card fee on a debit car in California. It doesn't matter if you use your signature when they run it as a credit card it is still illegal because a debit card is NOT a credit card. If any business does that, you need to report them to the California Consumers Department or the Attorney General

For debit cards and prepaid cards, surcharging is prohibited—even when the card is run as a signature-based transaction without the PIN.

"This restriction was implemented by the Durbin Amendment of the Dodd-Frank Wall Street Reform and Consumer Protection Act. The Durbin Amendment refers specifically to debit card transactions and includes the cap on interchange fees from the...

We arrived here and waited about 20-25 minutes to be seated because they were full and had a waitlist (no problem, we were willing to stay as this made us think it was going to be a great experience as witnessed by its popularity). Once sat, it took almost 10 minutes to put in a drink order. We attempted to also order an appetizer but were told no, that another waitress would take our order. Another 15 minutes pass by in which the table of 3 who were seated after us already had their drinks and food-we still haven't been able to even order at this point. I flagged a waitress down who was cleaning another table and asked to order; she wad pleasant and said someone would be right with us. We ordered and the person who assisted us was friendly. Maybe 10 minutes pass by and my partner's food came out. Mine never showed and nobody ever came back to our table to deliver it or explain what was going on (I ordered mole enchiladas-not something that takes an extended amount of time to prepare). Finally 15 minutes later I flagged a other waitress down who sent over the original waitress, telling me there was a mistake with my order so they were remaking it. I was extremely annoyed at this point as the service was absolutely not there for such a popular place. I forgot to mention, the earlier table being cleaned was already full of two patrons who were drinking & eating their food yet I was still waiting. This was two tables that were sat right after and far after us who were promptly served. My enchiladas come out soon after and everything looked great except for the tomatoes that I'd requested off. My partner enjoyed his fish tacos aside from the lack of sauce and repeated requests for limes. The ambiance is special and the decor is nice, but the overall service (mainly lack thereof) is what prompts this negative review. It's worthy to note that the presumed 'regulars' visiting this restaurant were taken care of with speedy service (waitresses hugging & conversing with patrons) while we never even got a single...

Disappointing experience. I can’t recommend San Jalisco, especially as the meal made me ill.

I stopped in on a whim, hopeful due to the busy dining room. When I asked if the mole was good—a reasonable benchmark—the server confidently said yes. Unfortunately, it wasn’t.

8-48 hours later, I have all the worst symptoms of foodborne illness such as salmonella, norovirus or E. coli. Given my previous meals were all strictly home-cooked or packaged snacks, the mole dish likely caused this, suggesting improper food handling and bacterial contamination.

Even without illness, the dish disappointed. The mole was thin, overly sweet, and chocolate-dominant, lacking complexity and depth. The chicken was fatty and gristly, prompting speculation from a friend who tasted it that it wasn’t even chicken. The imbalanced dish featured excess sauce, minimal starch, and a sad side salad with limp lettuce, an unappetizingly soggy tomato slice and pale radish.

Chips arrived cold with bland, watery salsa. Refills came for salsa but oddly not for water or chips. My bottled Mexican Coke cost an excessive $5.20—twice retail price. It was rung up as a “refresca Mexicana” instead of a soft drink.

Given dishes run $22–$40 with tax, this quality and experience are unacceptable. Many other local Mexican restaurants or taquerías offer far better value. If better menu options existed, staff guidance should have pointed me toward them—but the indifferent service matched the...