sweetgreen — Restaurant in San Francisco

I am writing to express my profound dissatisfaction with the service my wife and I received during our recent visit to your Sweetgreen branch located at 171 2nd St, San Francisco, CA 94105. Our experience was not only disappointing but also disturbing due to a series of unprofessional behaviors exhibited by your staff.

Upon our arrival, we were keen to enjoy a healthy dinner, specifically the miso glazed salmon. However, a male staff member with brunette hair curtly informed us that the salmon, along with all other fish options, was unavailable. This was perplexing, especially as we could visibly see a variety of salads prepared in the back. His communication was not only misleading but also abruptly ceased as he resorted to what appeared to be sign language, making us feel as if we were the ones at fault for misunderstanding.

The situation escalated when a female employee, possibly of Indian descent, intervened. Initially, she corrected the misinformation by confirming the availability of the miso glazed salmon. However, the service did not improve from there. She assumed our choice of rice without inquiry, and upon our request for quinoa, she carelessly mixed it with the remaining white rice in our bowl - a clear disregard for food hygiene and customer preference.

Moreover, her manner of adding ingredients to our bowl was haphazard and inattentive, as if 'throwing' them in without care. It was evident that she barely engaged with us to understand our choices, a fundamental aspect of customer service. When we requested our bowl to be mixed, the initial male employee dismissively shook his head without uttering a word - an epitome of unhelpfulness and indifference.

The culmination of our visit was the aggressive manner in which our bowl was sealed, akin to tightening a tire cap, a final testament to the lack of consideration we felt throughout our visit. It was clear from the demeanor of these employees that they were neither friendly nor hospitable, seemingly detesting their job.

Such an experience is unacceptable and not what we expect from a reputable establishment like Sweetgreen, known for promoting healthy living and positive customer experiences. We hope our feedback is taken seriously, and immediate actions are taken to address these issues to prevent future patrons from having a similarly...

I eat at Sweetgreens up & down the bay. It is one of the only places I go to frequently & by now they’ve probably had 1000$ in my business. I really like their setup & menu. However, unfortunately, at this location their portioning is the smallest, to the point that you can count, for instance, for a Green Goddess salad, the number of lettuces on one hand. It’s ridiculous and childish to charge around $20 and give you a children’s meal portion. And I would have let it go, if it weren’t b/c their manager actually doubled down and said, that’s how they now do their portions—which is not true, and it’s just against all common sense. Up & down the Bay I’m a private contractor & I literally eat at almost every location including all their SF locations. Their portions are full, because an adult portion of some $20 should be a full portion. My bowl was literally two thirds empty, for Green Goddess salad, which is supposed to be full. I thought of giving them another chance & the same thing, otherwise I would not write a bad review, I rarely ever do. So in fact I withheld from a review for several months, just to be fair—maybe she had a bad day or something, but no. They did it two more times. So they should just declare their bowls as side salad or children’s menu salad or something. It simply doesn’t make sense, and it’s a waste of time & money. Their manager needs better training in actually providing customer service. As it is, perhaps she should probably study & apply for a job as a defense lawyer or something, b/c that’s how she interfaced with me. So I’m...

What a great option for a healthy meal without hyper price point you find just a block north. I've come to enjoy my lunches here. I often get a custom bowl and appreciate their large variety of cold and hot vegetables that I can request. I normally get a kale and spring mix base with edamame, avocado, and whatever else you can throw onto it. From the last 3 times I've been here, all the vegetables are super fresh and if it's cooked, it's not overcooked (bonus points to them)

One thing I do appreciate is the service. They seem to have a good group of people who like each other. Or at least they make the line pass faster with their quips and smiles. Speaking of the line up, if you come here during lunch Monday to Friday, it might be a lost cause. The line up is easily out the door and can be at least 20 minutes before you get to the front. This is my only hiccup on the place... that and the seating. They might be too popular, there's never any seating either. They do an online order but this only works if you're an American.

From a price point, it's reasonable. With all the add ons for me and a drink, it's about $21 all in. It's not the cheapest thing around but I feel like it's...