Beware $195 unauthorized charges! No phone contact info listed on the website. My wife attended this location and spent about $93 on herself and her friend, but also recieved an unauthorized $195 charge ($300 total). There is an email address for event planning, but no recourse for quick contact with a live person. I left a message with their "sister bar", The Third Rail, which just so happened to list a phone number, we'll see if there is any attempt to contact me...
... Tristen Philppart deFoy followed up with us the same evening after I posted this, but he treated my wife very rudely, with condescension, acted as if he were the one doing us a favor, made excuses, and passed the blame onto their point of sale software provider, Breadcrumb, and never once apologized on behalf of the business he was respresenting. Oddly, I felt as though I were back in my customer service rep days again, as I was the one who had to calm him down, not the role I was expecting to play.
Ultimately, the unauthorized charges were reversed. I was hoping to raise the rating once I was reimbursed, but Tristen's failure to appropriately handle a situation where the customer was 100% NOT at fault keeps me from doing so.
ADVICE: If this happens to you, just go through your credit card company to reverse the charges, don't deal...
Read moreI came here to get a beer and a bite to eat after volunteering at an educational workshop yesterday. I just wanted to relax a bit after a very long day!
I showed my vax and ID card at the door, and I was allowed in. The bartenders and everyone working there was all smiles. Everyones completely nice, so it was relaxing.
I had a beer and the fried Chicken bits, and the beer was really good. The fried chicken bits really satisfied a craving. There was music, I think the group beside me was celebrating something. Overall, the atmosphere was very relaxed and happy.
When my check came, I didn’t give a HUGE tip, but I gave them a bit more than 15%. I kind of wished I gave a slightly bigger tip because everything was quite lovely. I guess I was just thinking about getting back because my phone was dying, and I didn’t actually know the area too well. Next time though! I’m sure I will go back because it is near where I do my...
Read moreTldr. Good cocktails but go elsewhere unless you're dressed up...and preferably a Caucasian female. The bouncer discriminates based on his whims.
I've been here a couple of times in the last year, but I guess I'm not cool enough to go back. Last night the bouncer let me in as I followed a group of 4 people. I left the place to check out Wildhawk instead but it was closed so I returned 5-10 minutes later.
The bouncer told me it was at capacity. I thought he was kidding but instead he doubled down and said he didn't know when any space might become available.
He then let in 2 Caucasian women but not their male friends a few minutes later while I was standing a few feet away.
I understand enforcing a dress code or if you're popular enough to become an "exclusive" spot, but this doesn't...
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