Black Angus Steakhouse — Restaurant in San Jose

So I moved away from Cali almost 10 years ago and haven’t been back. So last Monday evening when I decided to take my partner to one of my favorite resturaunts Black Angus. But I did not expect what I got. Our server Matt was excellent however the food quality did go down and the manager at this location was unprofessional and unaccountable. I took a break to the bathroom and as I passed the hostess stand I heard a vomiting sound and someone say I look like a “h-o-e” as I walked passed. I didn’t see who it was but knew I would recognize the voice. I promptly told my waiter Matt when I went back to my seat and he immediately apologized and grabbed a manager. But to my surprise when I heard the managers voice I knew it was her that made the comment and before I could say anything she was already in defense mode and denying what was said even tried to say that what she had said was that I wear the outfit well which was a complete lie! The Managers name was Cassandra and when I told her I didn’t appreciate any of it she shook her head huffed and puffed and walked away. At this point I had just got my main course and didn’t even feel comfortable to eat there because of the looks I was getting. I wasn’t even wearing anything inappropriate or that would cause for that level of disrespect. It was just a yellow/gold dress with one sleeve and a slit on the thigh and some heels. After this the bussers and workers all of a sudden had work to do around our table and kept looking at us. When all was said in done I asked for the check and my food to go. The manager Cassandra went to the kitchen and was obviously talking about us because we could see the kitchen from where we were sitting and people kept looking our way making faces when she was talking. Mind you this lady had to be at least in her 40’s behaving like this. When all was said and done Matt behaved more like a manager than the actual manager. He even gave us his employee meal for the troubles. We left him a very nice tip but I don’t think that was enough because he honestly saved the night and tried his best to turn it around even though it had absolutely nothing to do with him. Matt was amazing from beginning to end. The manager Cassandra could learn a thing or two about customer service, hospitality and proffessionalism from Matt. I’m honestly surprised and disgusted that black angus would choose this rude person to run there restaurant. But again big applause to Matt for going above and beyond when none of it was his fault! Thank you Matt! Attached is a photo of my outfit so you can see I was not dressed...

So we went with a group of 6. Wife got out to of the car to get on the wait-list as we didn't reserve, it was last minute dinner plan. I parked the car and went in and sat next to her near the host. We waitwd about 20 minutes but right before that I saw some of the hostess and maybe manager point towards us and say say something about not having reservations and seem to be arguing. Couple of minutes later they sat us but felt weird as they were just mentioning us in a negative tone.

Once we sat we put in our drinks and was given a bit to see the menu. We ordered the campers feast, a tomahawk for 2, and kids steak and fries. I added lobster tails as well. We got the non alcoholic drinks ab ok it 10 minutes in. Then another 10 for the alcoholic ones. We had 2 appetizers but only one came out. We mentioned it to the waiter. He said he would look into it. Waited for like 20 minutes and no second appetizer and finally waited came to see if we want more drinks as we finished all the drinks. Ordered another round. I asked again about the garlic cheese bread. He went to check. 20 minutes later entrees start coming. We were missing a soup and still the garlic bread. Food was good as per usual. Only thing that was off was the lobster tails. They were way over and rubbery. I didn't say anything as I was sure nothing would have been done in a timely manner. Soup came very promptly. We finished our food and was asked if we wanted the dessert, well obviously we wanted it but we asked for it to go. He said okay and I mentioned again the starter, he said oh you want that to go? Like nah dude I not gonna pay for it to leave it. During this time we said what I assume was management walk by and ask a table if they were good, but didn't even look at our direction. Same lady that was talking about us at the host area. So I felt it off.

Here are the Cliff notes.

Food was great. Other than the lobster Service was very lack luster Initial feeling of being welcomed was a no. Would I go again, sure. But if this happened again I would write to corporate and not a review that they...

This is my first visit to Black Angus Steak house in Blossom Hill road, San Jose, CA and that too on Valentine’s day. The dinner reservation was at 8:15 pm. When I checked in at the restaurant, it was 8:05 pm. The front desk informed me that they were at least 30 minutes behind, on their schedule and asked to wait till my name was called. There were quite a few folks waiting to be seated. I was very surprised that an established food chain such as Black Angus failed to seat their customers on a special occasion on time per the reservation time. The front desk staff were doing their best to seat people as fast as they could. A very poor planning by the management of the establishment. My name was finally called at 8:50 pm, a whopping 40 minutes after my reservation time. We ordered the “Campfire Feast” which comes with a choice of one starter, two entrees with four sides and a dessert. We ordered steak fries for starters, New York strip and grilled salmon for entree with wedge salad, garden salad, potato Au gratin and fresh broccoli for sides. Lastly cheese cake for dessert. For drinks, Bloody Mary and margarita were ordered. Heather, who waited on us, was pleasant and friendly. The complimentary bread was tasty and soft with a side of butter and so was the starter, steak fries. By the time we received our entrees, it was almost 9:45 pm. The wedge salad was smothered with a very salty dressing and the garden salad had too much of dressing though I requested the dressing on the side. The New York strip was very tasty but the grilled salmon was under seasoned and a little on the dry side. Since it was too late, we had the dessert to go. The ambience and the decor were appealing. Overall, it was not a memorable experience for a first visit. Would the experience have been better, had it not been for the special occasion? I am not sure. For sure, at least the food should have been better to compensate for the delay and the money spent but left a bad taste in my mouth. I would not consider going back to Black...