Forever Diamonds & More — Local services in San Jose

If you want quick and honest service go elsewhere. This business gave me the run around multiple times. My advice is, whatever product you have get it engraved from the manufacturer. Went in to get my knife engraved on a Thursday. They said that it should be ready within 48 hours and that they would call me if they had any mounting issues (never called). I walk in Monday afternoon to pick it up and they said that it will be ready that afternoon, they would call me when it’s done (again never called). Ended up calling that afternoon 30 minutes before closing and they said to pick it up tomorrow when we open. So, next day I walk in and it isn’t ready, finally an hour later it was finished. It looks good but they engraved my name on the back of the main blade when I specified that I would like to have the front of the smaller blade engraved which is was. They offered to buff it out but who knows how long that would of taken. As a business, if you cannot keep your promises and simply tell the truth then you will...

I decided to customize a ring for my 30th birthday and shopped around a bit before finding Forever Diamonds—and I’m so glad I did! The moment I walked in, I knew I was in good hands. I committed to working with them on the spot.

Jonathan was incredibly knowledgeable and patient. He really took the time to educate me and helped me understand the dos and don’ts when it came to designing my ring. Megan brought the vision to life beautifully. They were both so reassuring throughout the entire process—always open to changes or new ideas if I wasn’t 100% sure about a design element.

One thing that really stood out was how they offered me multiple diamond and Emerald options to choose from, which no other jeweler had done. And when the color on one wasn’t quite right, they didn’t hesitate to bring in more for me to look at. That level of care meant everything.

I honestly can’t thank or recommend them enough—they made the entire experience seamless. I’ll absolutely be back for...

Forever Diamonds and More placed some diamonds onto a cross that I had recently purchased. Jonathan did a wonderful job in creating the perfect piece for me. However, when I wore it the cross was turning over, exposing the back. I went back and Jonathan and Megan listened to my concerns and said they would stabilize it. I also asked them to do a couple of things that were not on my original order.

It took a 2 times to stabilize my cross and make the extra changes I requested but they were determined to make me happy. When all was said and done my cross sits around my neck perfectly and they did not charge me for the additional changes I requested. I have purchased other items from Jonathan and Megan and have walked away very satisfied with the items and with the excellent customer service...