ClickAway Tech Repair & IT Services Almaden — Local services in San Jose

My parents took their computer to be repaired. The issue was a cpu fan cooler not sufficiently cooling the cpu, thus causing it to shut itself down when it overheated. The total bill for the repair was $600. 600 dollars for a cpu fan cooling issue. For context, my parents are not gamers. They use their pc for simple tasks of browsing the internet, checking email, and occasionally watching a video on youtube. The motherboard is old, so ClickAway wanted to strap a new cpu cooler on it, but said they'd need a different case since it wouldn't fit. They charged 178 dollars for a "Gaming" case with a glass side panel. There aren't even any rgb lights inside the case, nor are my parents interested in looking inside it. The same case can be bought on the manufacture's own website for under 100 from NZXT's own site. They installed an Antec radiator cpu block that is excessive for what was needed and charged 130 dollars for the cooler. This same cooler and similar ones from the same manufacturer (Antec) can be purchased for under 60.

They obviously marked up the parts in addition to charging their own 99 dollar service fee. They installed all the parts into a gaming style case with features that were not needed or wanted. They could obviously see my father was an elderly gentleman and not some wild gamer, but they still decided to fleece him for money when they could. Again, let me state, the total bill for a replacement cpu cooling fan issue, was $600. I'm tempted to post the total bill of part to Tomshardware forum and see what others think, but for now, i'll leave a warning to others. Try a different repair shop. These people probably make most of their money from marking up the price of parts and tacking them on to your bill when much cheaper and efficient...

Do not come to this shop. Unreasonable pricing. Unprofessional.

Here's the story:

I built a custom PC, which worked for a day, then stopped working the next day. The issue was the RAM, which I overclocked. The overclocked RAM actually took away the voltage the CPU needed, producing a "d0" error. The PC initially worked when i overclocked the RAM, but didn't once i turned the power supply on and off.

A simple solution to this was resetting the motherboard's BIOS, ultimately un-doing the RAM overclock.

The workers at ClickAway, however, claimed the motherboard was experiencing "reverse current" issues, and that I had to pay around $200 for the fix. I did, and the computer seemingly worked once they sent the PC back to me. I overclocked the PC, and the same issue the next day: "d0" error.

I did more research online, learning I could fix this by re-seating the battery powering the hardware storing the BIOS data. I did, and the PC booted back up normally.

What was more frustrating was the fact the BIOS came reset when I got it back from ClickAway. Ultimately, they said they used "special tool to undo the reverse current," when the just reset the BIOS. They lied. I could tell by the fact the components in the PC case was left JUST as I had left them. (They mentioned they would pull apart every part to test functionality, but they didn't). They never mentioned anything about RAM, BIOS, or CPU compatibility.

TL;DR: ClickAway charged $300 ($100 diagnose fee, $200 fixing fee) for something I could've fixed...

WARNING!!! Do not go to this place, these people are either cheaters or unprofessionals (such level of unprofessionalism that they do not understand simplest things in computers). My computer suddenly stopped charging. I suspected that there is a problem either with a charger or some element where the charger is inserted (everything else was fine with my computer, it worked normally, except the fact that the battery finally died). I brought my computer to this company and after a day of investigation they said that the problem is not with the charger nor with the computer adapter, but some core modul is broken. And in order to fix it we need to order this replacement modul and the whole repairment process will cost more than a price of a new computer, around 500-800$ (!!!!). And it is not all. In order to recover the data from the broken computer we have to pay additionally 1200$. So around 2000$ all together!! However, if we buy a new computer from them, they will reduce the price of data recovering from 1200 to 900$. Fortunately, my husband understands something in computers, we did not do anything with them, just took the computer home. He just bought new adapter, tried to charge the "broken" computer and all of a sudden it worked! So now it is 100% charged and perfectly working. No need to restore data or repair it. If I would believe this people I would pay around 2000$. They probably get their profit such way, from people who do not understand themselves in computers and believe...