Jersey Mike's Subs — Restaurant in San Jose

This is the second time someone has answered the phone and has been rude to me. I don’t get where customer service means disrespect and for someone to be disrespectful over the phone when someone just wanted to place an order for pick up is not good for a business.

The first time I called I was on my way home and in a little traffic on the 87 so I decided to call and place an order so it would be ready by the time I get over there I was asked to be placed on hold which I did not mind and waited on the phone for eight minutes nobody picked up the phone so I ended up hanging up because I already exited at that moment and proceeded to make my way to the shop. When I got there I ordered and sat down and one of the seats. The first time I called I was on my way home and in a little traffic on the 87 so I decided to call and place an order so it would be ready by the time I get over there I was asked to be placed on hold which I did not mind and waited on the phone for eight minutes nobody picked up the phone so I ended up hanging up because I already exited at that moment and proceeded to make my way to the shop. When I got there I ordered and sat down and one of the seats, after sitting down I heard the girl who put me on hold start to laugh and say she forgot that she put someone on hold as they all started to laugh about it I got up and I told her it was me that she put on hold and she then became apologetic. She didn’t seem too apologetic as she was laughing about it with her coworker . And yes I’m talking about you girl with the pink hair ! The manager is really nice and so is the Asian girl that usually makes my sandwich whenever I go I’ve never had a problem before but for some reason lately it’s been nothing but attitude over the phone hate to say it but I will be going to a Nother location farther away from my house because of the poor service I have been...

I came here because a friend of mine said that the bread is amazing. They were not wrong. I was disappointed in the lack of any personality with the people we dealt with and the lack of communication with what was happening at the time period they took our order and then didn't tell us what to do next. 3 people came in after us and got their sandwiches and left before we got ours. Yes ours was both hot sandwiches and there's a roll cold sandwiches but again no one said anything to us about what we're supposed to do where we're supposed to wait or when we're supposed to pay. The sandwich was good, the bread was good, I would have liked more meat I didn't know if there was even cheese on my sandwich until I looked and it was short to mail that...

Clearly understaffed to the point of incompetence.

Today I watched a guy who'd been waiting more than half an hour for his very overdue online order. He sat quietly, getting up every ten minutes to politely check on it. Finally, the swamped kid behind the counter admitted they had no idea where his ticket was, what he had ordered, or where his food was.

He asked for the manager and requested from him a refund or that his order be made in a hurry so he could leave. The manager responded by saying, "I don't know what you expect me to do," and went back to work on something else.

At that point I gave up on my own, also overdue online order, resigned myself to having lost thirty bucks, and walked my daughter somewhere else...