SA BY THAI Restaurant — Restaurant in San Jose

We ordered take out on a Friday night. We got the Roasted Duck Curry, Pad Thai, Chicken Satay, and Catfish Dern Dong.

Service: I was not impressed with the service. I called and placed my order 2 hours before I planned to pick it up. I arrived 15 minutes after the time I requested it to be ready, and still had to wait 15 minutes until my order was ready. However, I will recognize that they were only missing the appetizer and the 15 minutes I was waiting was for them to cook that appetizer. The food was hot when I got it, so I can assume they had the rest ready at the right time. Additionally, I noticed that they only had one person bustling at the front, and a help wanted sign, so I'll also assume they were a bit short of hands. Given the circumstances, being a little late isn't unreasonable, and I was not in a hurry, so it didn't upset me. But overall, I still will say the service was not impressive.

Taste: I am not an expert on Thai food. I cannot say whether or not it was authentic. For me, I think the food was pretty good. However, my parents noted that the duck was tough and not fresh. (I personally don't know duck well enough to tell. It tasted like meat to me.) The catfish was good. Our spice tolerance is low, but we were just barely able to tolerate it.

Cost: Compared to the amount of food we got, we don't think the cost was worth it. Our 4 orders totaled $62. The duck and catfish dish had little meat and did not compensate for the lack of meat with veggies. Most of it was curry.

Overall: We did not feel like the restaurant was bad. However, it is just not for me and my family. It's unlikely we would...

Not sure where all the high ratings coming from but we dined here due to raving Google reviews and photos. We got 2 thai fried rice, 2 pineapple fried rice, pad see ew, and drunken noodle. This restaurant is very busy with phone orders and pick up orders. We were greeted after the host got off the phone and pointed to sit at a table accommodating 4 people when we had 6 in our party. He continued talking on the phone and we ended up seating ourselves in the back tables. Which we were told that guest normally don't sit at those tables because they were stained with food and drinks and dust from workers there I assume. He offered to put the tables together and he did a quick wipe down. He only took part of our order and left. We ended up walking up and ordering the rest of the food. We waited quite a while for our food to come out, maybe an hour or so. They only brought part of our order out and 15 mins later we were checked on and told him that we were still missing two dishes. We noticed that the double dishes we ordered weren't consistent in taste or ingredients. The first batch of fried was missing broccoli and thai basil and the pineapple fried rice was missing cashews. The flavor of all the dishes were very bland and disappointing. The owner was cooking in the back and came out to apologize for the service and thanked us for supporting her restaurant. She gave us tamarind candy as a treat. We are grateful for her kindness. I would only dine here if this was the only thai restaurant in the area and only order the...

I wish there was were negative stars. I never write reviews but this place was so disappointing that I felt the need to write one.

First time visiting the place. When we visited the restaurant, it was very busy (around lunch time), so we waited. Then the server took us to a table which wasn't cleaned very well. Then, it took at least 15 mins for her to take our order. Not very ideal, but the place was busy, so understandable. We asked the server if we could get cilantro on the side because some of my friends can't eat cilantro and she said no because their kitchen was very busy. I'm sorry but it's not our fault that your kitchen is busy and please don't take customers if you can't handle the busy restaurant. FYI, when we were waiting for our food, another customer was asking the server to get someone to take their order b/c they've never been helped. Our food came out 30+minutes after and of course there was cilantro ON the food. We ordered soda but that never got taken care of until we asked the server. Plus, one of the cups we got was dirty. By the time we were done eating, there were three groups including us at the restaurant. It took more than 15 minutes to get our check even though the place wasn't as busy as when we first came in. Poor service and sanitation. Will never visit this place again. Very...