FlyDining — Restaurant in San Juan

One of the most unique dinner experiences I've ever encountered. Think carnival ride with dinner and cocktails.

On the ground, you have assigned seats and the staff straps each guest in with multiple seat belts before the platform slowly ascends to about 150 ft in the air, giving you a gorgeous view of the city below. The staff are also harnessed in and they create a lively and festive atmosphere as you ascend. Soon the drinks start flowing and the party begins.

I chose the sunset dinner and the views did not disappoint. It was a little cloudy that night so we didn't get the full sunset experience but it was still absolutely beautiful.

The platform has pretty much a full bar so you can order whatever cocktail you please. I was in a champagne kind of mood And my glass was full pretty much until we returned to the ground.

The first course was a Caesar salad. Not too much to say about it. Kind of hard to mess up a Caesar salad.

The second course was a butternut squash soup. Warm and creamy and delicious. Perfectly seasoned.

The third course was churrasco steak with chimichurri and asparagus atop a bed of mashed taro root. Even though the stick was cooked to well done, it was still incredibly tender. I would have appreciated a larger portion of steak though. The asparagus was cook perfectly, and had a nice crisp to it. The taro root mash what's surprising. At first I thought it was mashed potatoes but it has a thicker, almost gummier texture... But in a good way. I'm glad that instead of boring mashed potatoes they served us something with a little more Puerto Rican flair.

For dessert dessert course, we reserved vanilla ice cream with chocolate chip cookie crumbles. I was kind of disappointed because it didn't really align with the overall meal. There are so many incredible Puerto Rican desserts to choose from...cookies and pastries and all sorts of delicious things. I was hoping that I dessert would have that local flair that I just mentioned. Unfortunately that was not the case, and I feel like ice cream with a couple of cookie crumbles was an unimaginative way to end and otherwise fantastic dinner.

Aside from the dessert, my main disappointment was with the service I received on the ground. There was no signage indicating which flight was in progress, what time boarding would begin, where to check in, or any other logistical information or instructions. When I arrived, I assumed my group had already begun boarding, so I walked through the gate and started approaching the platform. I quickly realized everyone on the platform was giving me strange looks, but I couldn’t figure out why. It turned out that the platform contained guests from the flight before mine, who were waiting to disembark. It was a very embarrassing and completely preventable mistake.

After several minutes, a staff member finally appeared and directed me to the check-in area. I shouldn’t have been put in a position to be publicly embarrassed because the staff were sitting around in the booth instead of being out front guiding guests. There was no one visible, no one offering direction, and no one taking initiative until after the fact.

This location needs to invest in clear signage showing where to check in, which flight is currently boarding, and when the next flight will begin to board, along with on-the-ground staff who are actually present and attentive. That incident unfortunately started my visit on a sour note, and I hope that future guests are spared that embarrassment and...

This was my ladies' and my first trip to Puerto Rico, and we were excited for a great meal and to experience Rio Grande, Old San Juan, and San Juan. After reading all the positive reviews, we booked this experience. Unfortunately, things didn’t go as expected. To start, we were seated facing away from the sunset and directly in front of the cooking station. Our drinks were forgotten until I mentioned it, and my lady didn’t receive her salad with the rest of us. During the food prep, one of the chefs accidentally shot sauce juices onto the person next to me. While waiting for the salad—which was small and not very tasty—something suddenly struck me in the chest, causing a panic. I thought my harness had come undone, but it turned out to be a large piece of the glove box they were handling in front of us.

The first three courses were cold. They used a blowtorch to heat each dish, which was disappointing given the price. The cheesecake was the only highlight, but everything else fell flat: the salad was tiny and bland, the soup was cold, and the chicken and pork lacked flavor, as well as being cold. To make matters worse, the servers were putting their hair up with the same gloves they were using to serve the food.

All in all, the $350 dining experience didn’t deliver. The only positive part was the chance to snap a few pictures in selfie mode. We didn’t get a view of the sunset at all, as the other side of the seating had the beautiful view of the ocean, city and sunset. If I were at a $100 per restaurant on land, I would’ve walked out after the first two courses. I wouldn't recommend this experience if your main goal is to enjoy a good meal. The atmosphere, high up at 150 feet with a breeze, was nice, but not enough to make up for the disappointing...

The overall experience of being in the sky was beautiful! The food was not so beautiful. I ordered the jumbo shrimp and when I got it, it was not hot and and the shrimp was not cooked all the way. The server tried her best to compensate me by offering me other options but I only wanted what I ordered. So I let her talk me into a second plate of what I ordered but prepared better. I get it the second time and it’s still super mediocre so I eat it bc of course by now I’m starving. 🤦🏽‍♀️ So she stated that I wouldn’t have to pay for it but when the dinner is over I speak with a manager who first approached me by asking me about a spoon that was obviously missing. 🤨🙄🤦🏽‍♀️ But me not realizing he was the the manager I now ask him who do I speak with about a refund?! So he says he’s the manager and would need to speak with the server to further investigate the situation. So I wait only for him to tell me there’s nothing they can do bc I ate the second plate. 🤷🏽‍♀️🤦🏽‍♀️ Found out later his name was Alejandro. So no they did not handle this situation the way I expected and the fact that I paid $187 to be exact, I WOULD NEVER RECOMMEND THIS PLACE. Dinner in the sky should be DINNERING in the sky for that price and it wasn’t. So DONT WASTE YOUR GOOD MONEY ON THIS!!!...