Lucy's Coffee Co — Restaurant in San Luis Obispo

SLO is an ocean of coffee houses. In ten years, I've been to nearly every one. In that ocean there is one that stands above the rest: Lucy's. It's just outside of downtown but WELL worth the trek. We've literally walked here from our home close to downtown numerous times. During this crazy pandemic, a lot of coffee houses have closed their doors but Lucy's is one who has kept limited hours doing god's work for those who need their espresso drinks! They've been outstanding and their coffee is second to none. What's best is they get their beans from my favorite local roaster, Coastal Peaks -- but I think Lucy's does a better job with the drinks (shh don't tell Coastal Peaks...

I was visiting SLO and wanted good coffee, not hotel coffee, to start my day. Walked in with my leashed dog to grab a cup to go and was met with a curt “Service animals only” — no hello, no good morning, no welcome. It wasn’t busy: no line, just a few couples at tables on a Saturday morning. Later, a nearby shop clerk told me she’d had the exact same rude treatment here, and I see several other Google reviews echoing this unfriendly, anti-dog attitude. If being polite is too hard, maybe coffee isn’t the only thing that’s bitter here. Can’t rate the coffee or food — they didn’t want my business. I posted a picture of my very scary black lab...

The coffee itself was great—but that’s where the positives end. The service at Lucy’s Coffee was absolutely horrendous. I decided to give the new location a second chance, hoping for a better experience, but unfortunately, it was just as bad as before. The staff were shockingly rude, unwelcoming, and seemed completely uninterested in creating a pleasant customer experience. For a coffee shop, where friendly service should be the bare minimum, this was beyond disappointing. The owner seriously needs to reassess their team—because no matter how good the coffee is, I won’t be coming back if this is the way customers...