Wondermade — Restaurant in Sanford

Good Morning Wondermade We are winery owners, and we aimed to find a selection of marshmallows that would pair with our current offerings. Last night, 18 Nov 2023, we visited your store looking to find that selection. It was around 6 pm, and a set of immature young women were working behind the counter; they said come on in and look around; we also have free samples on the counter. We thanked them and started to browse. There was no one in the store other than myself, my wife, and our pairing selection team members. I found the area where the samples were provided; I saw them labeled in small Tupperware containers. I was there for quite a while, and no one offered to help me. This is where I made a mistake, which I apologized for. I opened a Cookie & cream and tried one, then did the same for the salted caramel. (I must have gotten the attention of the occupied teenagers). My wife asked how the marshmallows were when one of the teenage employees approached and scolded me for touching and rearranging the Tupperware containers. I apologized and explained that I did not know the sampling procedure, I have a vision impairment, and no one offered to help me. Another teenage employee began whispering to the other, telling her I had tasted the samples. I may not be able to see well, but my hearing is exceptional. IF SHE SAW I WAS INTERESTED, WHY DID SHE NOT HELP ME? Regardless, my wife then saw the 1x2 inch red folded paper with a printed label stating do not touch boxes. It is what happened next that was uncalled for, rude and embarrassing. Your teenage employee demanded that I leave the premises! I apologized, asked what I could do to make it right, and once again, she told me to go. Moral of the story. I will never assume that I will be welcomed in your store when I visit the City of Sanford. Nor will I ever consider buying your products for our winery & stocking our tasting rooms with your treats. My suggestion: If you continue to have your business staffed with teenagers, properly train them in customer service. If you want to avoid customers picking up the Tupperware of marshmallows so they can read them, put them behind the counters. If you allow sampling, ensure that your employees are attentive and proactive, and most importantly, don't insinuate that a customer is a thief for tasting the goods. It could cost you dearly in a civil lawsuit for defamation of character, wrongful accusation, discrimination of the visual handicap, and a list that I'm sure our legal team could assemble. My apology: Once again, I made a wrong choice to pick up what was in front of me to read it, more so to sample without demanding that some teenage employee take time out of their socializing with each other to help me. Good day...

I can't say enough good things about this place. For basics this is a really cute place, the woman at the counter was friendly and absolutely fantastic, and the selection of ice cream and marshmallows is wildly creative and tastes amazing.

They specialize in flavored marshmallows and unique flavors of ice cream. More than anywhere I've ever been, the flavors match the descriptions with uncanny precision. The banana pudding ice cream tastes exactly like it sounds. The other flavors were equally impressive.

As weird as it sounds, the marshmallows are amazing and made by them. The selection looks like what you'd see in a place with gourmet chocolate truffles, and they will toast them with a torch if you want. They make an ice cream sandwich with rice crispy treats made by them, and made with their own flavor marshmallow, and then FILLED with a crazy amount of the ice cream flavor you choose. They have fantastic waffle cones, and you can get s'mores made right in front of you. They have a small selection of interesting chocolate bars and other things for sale in the lobby, and you can get basic sodas and several espresso-based drinks (and, of course, hot chocolate with marshmallows).

The portions are huge (a small cup has two scoops of ice cream, which can be two different flavors), and the prices are downright cheap. Is day it's a quarter of the cost of going to Cold Stone.

Being extremely nitpicky, they don't have decaf coffee and they really need to paint the front of their counter . . . but that's if I'm trying extremely hard to find something to counter how incredible this place is.

If you are interested in something sweet to eat, don't even consider any place else, just go straight here as...

I attended the Wondermade Workshop, where locals were invited to "tour the Wondermade kitchen, enjoy drinks and treats, have a Q&A session with an official marshmallow agent and learn to cut and decorate your very own marshmallows".

I enjoyed the tour and the owners and staff were very friendly, and the workshop was a fun hands-on way to learn more about how Wondermade's creation process works. A few points of constructive criticism for future workshops:

I found the shop to be a little bit hot, so that kept us from ordering any coffee or hot chocolate. With only having 4 tables available there was no seating for many of the guests of the event. It's understandable with the small shop space that you would only have a small amount of tables, but perhaps putting out more chairs along the walls would make it easier to accommodate a larger amount of people for these events? For busier normal business days, perhaps a bar along the wall (you already had a couple of nice red stools that you could use) and outside seating would be a nice addition. The decorating part of the tour had a couple drawbacks that could easily be remedied (lose the cookie cutters, they were a cute idea in theory but very hard to use in practice; provide tiny spoons for marshmallow toppings like sprinkles, pretzels and sugar instead of promoting that people use their hands, etc.).

Overall the event was fun, informative and gave us a good chance to view their new shop and taste their creations. Wondermade is a great addition to downtown Sanford and I hope that they continue to do well both locally and with their...