The Andersen's Danish Bakery & Restaurant — Restaurant in Santa Barbara

NOT GLUTEN FREE. Do not ask questions about allergies. And do not be disabled. They will kick you out and yell in your face even when you are extremely nice… Despite their menu announcing in very large print to ask how they can make your meal gluten free, they will ask you to leave the restaurant and will refuse to serve you if you ask. Seriously. I came in clearly disabled with a cane (I have MS caused by eating gluten- yes it’s a real thing). I cannot eat gluten although I can tolerate cross contamination to a degree. I only thought I could eat there because of the large printed announcement on their menu. I saw that they could do gf bread on a sandwich and I simply asked if they could find out if any spices used on the meat would have gluten. This is a question I ask at every restaurant I eat at and I’m very nice understanding that they may not know what I’m taking about since most people seem to think gluten free means vegan. The waitress/girl at the counter seemed overwhelmed and tried to speak to the chef but only asked about gf bread. I asked her to ask again about the spices and she said no because of the language barrier (I witnessed this and understood). The I asked about the French fries if they were gf and the answer was no. They do have a small house salad which is marked gf. I asked if because this is an allergy if they could substitute it out. This is not an uncommon thing and usually an easy yes, but she said no and then almost starting crying. My friend and I were very confused because we were being very friendly and nice trying to figure it out. I then asked if I could please speak to a manager to get it figured out- again, something I asked nicely and often have to do. She left to get the manager. The manager came out looking upset and I asked very friendly about the spices and the allergy substitution (mainly because it was expensive and half the meal is the fries). She then began to yell at me about how she is unwilling to serve me because her girl was crying. I was seriously confused because I could not have been nicer to the girl. Not wanting to be yelled at I simply walked out. As I walked out she yelled louder that she doesn’t want to ever have me back. I turned around and said thank you for treating a clearly disabled person with a food allergy this way when your shop said they would accommodate the specific allergy. So please don’t support this business. They are incredibly rude and can’t run their business- plus the guy in front of us got served the wrong dish and was upset about it. They are clearly...

Where do I start? After standing at the hostess station for five minutes, waiting to be acknowledged or seated, I gave up, went inside, only to be told to "seat yourself". Next, we were given menus, between that moment and our waiter (who was great) returning, we had ring side seats to a inappropriate conversation between two of the busboys (grown men). After selecting something from the menu, we were told they were not serving that item today. We went with our second choice. While waiting for our food, my friend finds that his fork has crust on it. The chicken was a little dry, the vegetables were good but very few, and the mashed potatoes were stone cold. Now, all of this I could chalk up to ....not their best day, no one's great all the time. However, here is the reason I will NEVER return or recommend The Anderson. After paying the bill, I needed to use the restroom, not knowing where it was, I ask a woman, whom I assumed, was the owner because, as I approached her, I overheard her saying to a table of people "nice to see you again, enjoy, anything you need....blah blah blah. When I asked her where the restrooms were, she looked me up and down, and in a completely different( abrupt/disapproving) tone of voice than she had used when speaking to customers seated at the table just seconds before, says (while rolling her eyes) TWO BLOCKS DOWN!! I stopped and looked at her, but before I could say "what"?" she again, scowls TWO BLOCKS DOWN!! Apparently, she hadn't notice that my friend and I JUST HAD DINNER AT HER RESTAURANT!! I can only assume she thought we were just lookin for a place to pee. I was embarrassed, disgusted, and offended. A young waitress who witness this (and had refilled my coffee) realized this condescending womans ignorant mistake, and quickly led me personally to the ladies room. And one last thing, there is a single red rose on each...

Absolute nightmare dealing with Anderson’s DO NOT DO ANY EVENTS HERE. We are from out of town we planned on having a wedding reception here and gave Charlotte the owner several months notice on the date, we met her in person and asked about wedding events she was happy to have us to an event there. We quickly learned Charlotte doesn’t like answering simple questions or dealing directly with the bride and groom when we barely interacted with her just asking preliminary questions such as food options.

Mind you it would take Charlotte a week just to respond to us, she wouldn't even accommodate a tasting for us for the food when we wanted to pay for one, it’s all around her schedule and she has to be there, we said ok not a problem we thought, we sent over an email asking for at this point the third time that we want to pay to do a taste test of the food and finalize, Charlotte then says the date is taken, we had already booked several things like the court date revolving around the Anderson’s bakery being our reception. Everything has gone smoothly except booking at the Anderson’s, with delays created by them.

This is more than a month into us talking to Charlotte at Andersons, we were not told what happened or why the date was taken and no explanation or reason was given. Thanks to Charlotte at Anderson dropping us for no reason when we were very kind and understanding to her we can no longer get married in Santa Babara, we can’t find any venues and lost our deposit at the courthouse among many other fees. We didn’t deserve to be treated like this, we wanted to support a family business not be dumped like this when we were kind and understanding. FYI we bought a box of pastry on our initial visit and they were stale, we still gave the Anderons the benefit of doubt still wanting to give them business. Please whatever you do, don’t do any...