Cafe Catron — Restaurant in Santa Fe

Order wrong, incredibly rude staff when asked to correct it. Called in a to-go order from my office. When I attempted to order my usual Egg Benedict with two different variations (as their menu boasts 4 different variations) I was told that this couldn't be done (even though it has been done about once or twice a month for the past year) because it was "too hard". I then proceeded to order the Smoked Salmon Benedict (per the menu: "2 poached eggs topped with smoked salmon, cream cheese, grilled tomatoes aand red onions on a toasted English muffin, covered with hollendaise sauce & served with hash browns") with a side of avocado and extra hollendaise sauce (was asked to "wait a moment, I have to find those buttons", which is understandable if the person taking the order is new) as well as the Eggs Florentine and a bagel with cream cheese spread. I went to pick up the order and returned to my office to find that the Smoked Salmon Benedict was just a plain Eggs Benedict. I left my office and went back to the restaurant to get my order corrected. When I went in and asked for the manager on duty, it was the same person who mistook my order over the phone, and had to "find the buttons" on the screen to place my order. Really?? This is the manager on duty?? She pulled up the order on the screen and insisted that I received the order I placed. I explained that I had ordered the Smoked Salmon Benedict, not plain Eggs Benedict, and asked that it be corrected. On top of the $33.02 I had already paid, I was charged an additional $7.54. Once the charge was completed, the "manager" then proceeded to dump sheeted salmon straight out of the refridgerator on top of my hot order and hand it back to me. I explained that I ordered Smoked Salmon Benedict, so it also needed the cream cheese, tomato, and onion to make the dish complete. She then said that she only charged me for the salmon ($7.54 for cold salmon dumped on my hot order). I asked her again to correct my order. She took the container of food and added a scoop of cold cream cheese out of the refridgerator onto a corner of the container, and again tried to hand it back to me. I had to insist on the tomato and onion. This was also taken out of the refridgerator and, while these items are served sliced and layered in the benedict, she began to dice the tomato and onion. I asked her what she was doing. She snarked back "I'm adding what you're asking for, even though YOU ordered wrong". At this point I just asked for the box back and thanked her for the fact that not only did I have to tell her, the "manager", what should be in the dish she messed up, I'd now have to put it together properly myself. If you've ever wondered if Smoked Salmon benedict tastes good served completely cold due to ingredients being added straight from the refridgerator, I can assure you it does not. Nor does it help to microwave it, which was my only option as I was at work. I have no idea what has happened to the amazing food and friendly staff that can usually be found here. Either the owner is oblivious to the lack of customer service, or they just don't care. I'm sure that the one to two meals for the 3 to 5 people that order from our office probably won't be missed, but I'm sure that will multiply if this is the new norm at NY Deli Northside. Thank goodness for the Southside location, where I have never had anythign other than excellent food and wonderfully...

It's the height of chutzpah to call yourself a New York Deli. There are lots of Jewish people who know what food tastes like in an actual New York Deli, and some of them, such as myself, come to Santa Fe on vacation.

Normally, when I go to a new locale, I try to sample the local foods in locally owned restaurants. But we just got to our time share after a long flight. We were tired, and the other couple we were with recommended the New York Deli so we went. They were still open. They close at three, but we got there at two.

I had the sampler salad. My wife had the turkey melt sandwich without the bread, and the other couple split a corned beef sandwich and a matzoh ball soup.

My sampler salad had chopped chicken liver, very good, and whitefish salad, too salty and not enough actual whitefish in the mix.

My wife enjoyed her turkey melt. Her entree came with extremely thin cut fries that were very good.

I didn't taste the matzoh ball soup, but I was not impressed with the size of the matzoh ball.

The corned beef sandwich was certainly big enough to share. I didn't taste it so I am unable to...

Staff isn't quite as attentive as you'd think for a diner (sitting at the diner bar). Be patient if coming to this spot.

SW Eggs Bene ($16.25) and a latte ($6.00)

One egg was hard-poached, the other soft-poached. The English muffin was so tough, I could not cut it with the knife provided.

The green chile hollandaise sauce was geletonous and had green chile on top, but seemingly lacked any in the chile sauce itself and wasn't anything I'd try again. Last, there was hardly any chorizo at all. There was "some" so it wasn't forgotten, but it was maybe a teaspoon's worth across two muffins. The good thing that happened with this breakfast is 1.) There was ample Cholula hot sauce brought to the counter I was eating at, and 2.) The soft-poached egg is the one I had last. These two things combined and mixed made eating the unremarkable pappas/home fries edible.

6/10. I'll stick to the Pantry when eating breakfast...