Hotel St. Francis — Hotel in Santa Fe

Just being honest. We will never stay in this hotel again. The location downtown is nice until you find out the following.....a), you are right behind a bar and more importantly the bar's trash cans. Trash pickup is at 5 am and recycling (bottle clanging) is at 6 am. Between the late night bar employees trips taking trash out at 11 pm, 12am and 1 am then then the dump trucks picking up this trash with their VERY loud backup beeping we got little if any sleep. (We stayed on a Thursday and Friday night). Really surprised that the city does trash pickups on multiple morning and that early.b). Free Valet Parking? We pulled up and the street in front of the hotel was slammed with cars. I was going to be nice and drive around the block to try the valet parking again without holding up others that were going by. In the process, I found a back entrance to the hotel lot, parked myself and took the key in to the Valet for keeping. After being told to NEVER do this again is a stern parent voice I was told to use the valet and not park myself ever again. Also the manager recommended that while all in and out was free that if I wanted to move around in town during my visit that it was best to use Uber or Lyft. (What?). Oh the free valet parking....not so free, check out the $20/day bill on your receipt when you check out. c). A/C - What AC I would ask....ours stopped working for one entire day of our two day visit. when I went down to report it, I heard at least 5 other rooms complaining about it. d). back to valet....we were told when we were ready to leave to call down 10 minute before we checked out to get our car. I did call and could not get anyone on the valet number or front desk to pickup the phones, I finally sent a text message to a number I found on a card I was given and while it worked it also tried to get me to approve getting future advertisements from the hotel. My calls down were after 8 am in the morning and not some crazy time.Finally, add the fact that for the $200 plus cost per night we had no coffee in the room, no place to sit outside of a single desk chair and the bathroom was extremely small ( and I stay in NYC all the time so small I am used to)....this is not worth it. In hind site and after finding out that the old town hotels have the same owners across several hotels (they cross advertise on the TV) and likely how they keep the price so high... and after finding that the parking around old town is plentiful we should have just stayed out of the area and drove in during the day time hours to visit. The parking fee alone would have paid for the commute and the parking just north of town was free. I could have saved a couple of hundred dollars and had a way better hotel experience out of town.Save your money and do not get a hotel in Old Town and even if you do....bypass this one unless you like the sound of the garbage man and hot rooms.

Notes after reply from hotel: this was NOT a holiday weekend and it was in fact a Thurday night and Friday night stay. Trash was picked up BOTH mornings early so not just one day. At night the bar kept emptying trash every 30 minutes from the restaurant so our experience was NORMAL for what others should expect on every visit. Also, post our stay, I read other reviews and several were just like mine all complaining about noise with the response being that this was outside of the...

Booked this hotel for our 26yr Anniversary. Google makes it difficult to be able to pull up to the hotel correctly & reroutes you a long way. Just fyi. Finally we pull up to valet, we get checked in. My husband unlodes the luggage & here's where I feel that valet should insist on unloading for guests. Because most men will want to unload the luggage or at least help guest unload. We get to our room which is just like the pictures, exactly what we expect. There was a bottle of wine & 2 wine glasses waiting for us which was a suprise & much appreciated. The bathroom was kind of awkward the door opens only so much because of the toilet, no biggie. It's important to note that the heat/AC units are controlled by floor. You cannot control the heat/ac in your own room. It has a controller but you cannot switch between heat & cool. It was set to heat & our first night was not a good one it was super hot. Matintence came & turned off the heat so only fan would run but it didn't help, we would later find out at about 2:00am We opened the windows & then it would get super cold & then I'd wake up close them then it would get hot & I'd wake up & open them. Needless to say it was a long night! Getting ready in the morning was frustrating because the room was really warm/hot & I was sweating (I'm a hot natured person) I called and let guest services know our experience from last night & how the room was hot guest services said they could change us rooms & send up a fan. They said the 3rd floor ran cooler, so we agreed. An hour later no fan and I'm getting upset trying to get ready. My husband goes down and brings back 2 window fans finally a little relief. We leave for the day & guest services advise the room would be ready later that day, no problem. We decide to come back to the room before dinner to change rooms which costs us over 2hrs of our time because we had to go back pack up all out stuff move floors & wait for Matintence to come turn off the heat. Which we did receive a txt earlier in the day saying the room was ready, (it wasn't because we had to wait) Matintence brings a big portable ac unit which worked great! If they would have sent that unit to our 1st room it would have saved us from having to change rooms & waste hours of our trip! The rest of our stay was better, but unfortunately, if I had known the issue with the heat/ac units in the room, we would have never stayed here! I gave 3 stars only because the hotel was beautiful, rooms were clean & everyone was friendly & guest services did try to resolve this issue but because our first night was so bad & the added inconvenience of having to change room floors & all I believed some type of comp/discount should have been issued for our first night stay. We won't be able to stay here again due to the heat/ac issues...

My stay here was, by far, one of the worst hotel experiences I've had. The room was tiny and smelly. It smelled like the room previously housed dogs that urinated in it. There was barely enough room to walk around the bed, let alone close the door when you enter the bathroom. There weren't even basic accommodations. For example, there was no iron, mini fridge, room service of any kind, or even a fan in the tiny bathroom so after showering, you have to wait for the mirror to defog. Speaking of mirrors, there's only one mirror in the room, located in the bathroom, which is positioned so the only image is from the neck up. Also, I tend to be cold rather than hot throughout the day. Although there was technically an AC in the room, we had it on the lowest temperature and on high ALL DAY yet we were burning up from the heat so much so that we could only sleep with a sheet.

For some reason, room service refused to give us fresh towels after cleaning the room. The first time it happened, we had thrown the dirty towels on the floor, which they grabbed, but failed to leave fresh ones. Then the next TWO times it happened, we actually hung up the towels to dry, but the cleaning service took them and again, left us without any towels. One of these times, we complained to the front desk and the woman assured us that she would have towels delivered to our room but that never happened. So each of the three times, we had to go downstairs to the front desk at night and wait 10 minutes (seriously, I don't know where the laundry room is located but it's apparently a haul).

Then my boyfriend and I had a very unpleasant encounter with the (obviously mentally ill) custodian. We had just gotten back from an all-day hike and found that both our key cards were deactivated. We were both sore so we thought ourselves lucky when we spotted the custodian walking by. We explained the issue to him and he sneered, "what's on the bed?" We were confused and my boyfriend replied, "Sheets?" He told him to shut up (really, he said this verbatim) and said that if we couldn't identify anything in the room, we can go to the front desk. Now, if this man would have opened with a rational explanation that we needed to identify something in the room, we could have easily identified an item (which we did), but because he was so indirect, we were confused. I told him he was being too aggressive and when I said this, he gave my boyfriend a death stare that shook us up so much so that we were paranoid about him entering the room for the remainder of our stay.

It's evident that the cost of this hotel is solely based on its location in downtown Santa Fe. The bar is also fantastic but you do not need to be a guest...