We placed an online order. My husband went to pick it up. Only 2 cars in drive thru (1 vehicle and ours). 1 vehicle was at the speaker deciding. My husband pulled around the car to proceed to the pickup window and was immediately scolded my the employee. He told her he was only picking up. She refused to give him the order and demanded for my (disabled) husband to come inside and get it. He came home and told me. I drove back up there and asked for the manager. She explained the scenario and I asked why he was asked to come inside. UP TO NOW SHE CAN’T explain to me why. She was combative. I was clearly NOT happy but I refused to argue. I requested a refund. She (Then) offered me that cold order. I told her that I was at work and did not have the time for this whole terrible experience. I received my refund and reminded her that no one apologized for our inconvenience and I told her the customer service is terrible and then I went across the street to Starbucks and received stellar customer service. I actually wish that this was a lie. They really need to do better because I like Dunkin’ but this specific location is THE ABSOLUTE WORST. Oh and not to mention her employees were standing behind her spectating and even making jokes, laughing and one of the started singing “Ya had a bad day” over and over while the others laughed.. as I was getting my refund. As I said.. I wish this humiliating experience did not happen. I WILL not spend another penny there.